Client Services Supervisor

4 weeks ago

Maitland, Australia Connect Cleaning Group Full time

**JOB TITLE** Client Services Supervisor

**REPORTS TO **Business Manager

**Who We Are?**

Connect Cleaning Group is a locally owned and operated Facilities Services Company in the Hunter Region. We take pride in maintaining facilities to deliver an exceptional experience for the clients and communities we serve. We are passionate about providing the best possible spaces for people to work, live and play.

At Connect Cleaning Group, our staff and customers are at the heart of everything we do. As an employer, we are committed to providing a supportive, safe and inclusive team culture for our people.

We are looking for a Client Services Supervisor to provide exceptional service to our clients in Hunter Region.

**The Role**:

- Oversee cleaning operational deliverables and achieve the KPIs set
- Develop and maintain strong, positive relationships with both internal and external stakeholders including direct staff and sub-contractors
- Supporting growth within your portfolio and identifying new business opportunities
- Drive a high performing cleaning culture within your teams
- Manage and deliver the expectations of clients and contracts
- Visit clients and conduct regular audits and site inspections

**The Person**:

- Experience in the Facilities Services industry is essential
- 2+ years of experience in multi-site/service management
- Can effectively communicate at all levels within the business in both verbal and written format
- Understanding of workplace health and safety and ability to promote a safe work culture
- Ability to prioritise and manage tasks to meet deadlines
- Proficient with Microsoft Office and general computer skills
- Proven interpersonal skills and ability to directly lead a team to achieve exceptional outcomes
- Current National Police Check
- Must be able to drive to various sites

**Essentials**:

- Hold a current and valid Australian driver’s license
- White Card and Working with children check
- Unlimited Work Rights

**What can we offer you?**
- Autonomy and support in your day-to-day activities
- A workplace culture where our people feel valued, respected and empowered
- Good salary and performance benefits
- Company Vehicle
- High performing team with a long runway for career development

Connect Cleaning Group are a proud Equal Opportunity Employer

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

**Benefits**:

- Company car
- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Management: 2 years (preferred)

Licence/Certification:

- Full Driver Licence (preferred)
- White Card (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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