Investigations Officer

4 weeks ago

Preston, Australia Aruma Full time

NFP | F/Time Perm | Hybrid - Travel required.
- Salary packaging + Motor vehicle allowance + Laptop + Phone
- Fast paced | Drive change in a complex environment

**About the role**

This **Investigations Officer** reports into the Manager, Investigations and Regulatory Reporting and you will work as a team to deliver effective service and support in response to customer complaints and incidents under the care of Aruma.

Some of your key responsibilities of this role include:

- Investigation management - leading and conducting investigations as agreed with your manager.
- Provide guidance to all parties on the investigation process, and prepare investigation reports for management in relation to the incident/compliant/allegation/s.
- Oversee the follow up of recommendations to ensure agreed and approved outcomes have been implemented.
- Work with internal key stakeholders to ensure that we meet all reporting requirements and obligations of regulatory bodies.
- Ensures all investigation records, including online records are kept up to date as part of the investigation process.
- Work with and support your team - the Investigation and Complaints team in safeguarding advice matters and in ensuring that all relevant processes are understood and embedded across the organisation.

**About You**
- At least 3 to 5 years’ experience in a similar role.
- Tertiary qualified in relevant field.
- An understanding of the National Disability Insurance Scheme, the NDIS Quality & Safeguards Practice Standards and legislative regulations.
- Contemporary knowledge of the Royal Commission report findings and recommendations.
- A current Australian driver’s license with a reliable vehicle and the ability to travel intra or interstate.

**What we offer**
- Genuine flexibility in this Hybrid role - work from home or combining days in the office and the balance from home. Our offices are shared spaces, and everything is bookable.
- As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
- Salary package living expenses (i.e., mortgage, loan, credit card repayments) meal and entertainment (dining out), vehicle (new or used).
- We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
- Corporate health plans with Bupa and, Fitness Passport.

**Diversity & Inclusion**

Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process. The information provided will be treated in strictest confidence in accordance with Aruma’s Privacy Policy.

**Culture**

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