Customer Administrative Officer

6 months ago

Gold Coast, Australia Public Trust Office Full time

We have an excellent opportunity for enthusiastic individuals to join our Customer Experience and Delivery team located in Southport. We are seeking people who have a strong interest and experience in working within a customer focussed environment undertaking a variety of work and the ability to rapidly acquire the skills and knowledge to be successful in the role.

**As Customer Administrative Officer you will**:

- deliver a high-quality administration, telephone and reception service to customers, service providers and members of the public by maintaining a welcoming and professional manner.
- be the first point of contact for customers, either by phone or in person, and provide high level customer service, and referral to appropriate services.
- provide administrative support to staff in the Customer Experience and Delivery program and will require the incumbent to work efficiently and confidentially on customer matters.

Highly desirable requirements
While not mandatory, it is highly desirable that you demonstrate the following knowledge, skills and experience:

- Experience in a customer service role
- Developed professional communication skills
- Basic computer literacy including competent use of Microsoft Office or the ability to rapidly acquire

How to apply
If you are interested in working with us, please provide the following information to help us assess your suitability:
*
- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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