IT Service Owner

2 weeks ago

Parramatta, Australia Catholic Diocese of Parramatta Full time

At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students.

Our aim is to ensure our schools are the first choice for families, students and staff.

**IT Service Owner - P&C Systems**:
**Job no**: 506758

**Work type**: ongoing full-time

**Location**: Catholic Schools Parramatta Diocese

**Categories**: Information Technology

Catholic School Parramatta Diocese are seeking an experienced **IT Service Owner - People Systems** to join their fast-growing IT Shared Services team and be accountable for the management of Application Delivery and Support of all Human Resource Information Systems (HRIS) and People Management Systems, including Work Health Safety (WHS) systems.

**About the Opportunity**

The IT Service Owner will work within the Platform team to design user-centric technology solutions, services and journeys, supporting every state of the product development / service design lifecycle to ensure delivery of the best possible end-user experience.

**Role responsibilities**:

- Managing the platform service lifecycle, including defining and executing platform service vision and strategy, validating business requirement and design, identifying and resolving issues.
- Leading and defining an outcome-oriented service roadmap, informed by customer insights and feedback. Defining and writing user stories, acceptance criteria and success metrics, ensuring customer-centric product design, development and delivery
- Leading research including consultation with stakeholders and related activities, to define current and future product enhancements to meet customer needs and maximise return on investment
- Ensuring service design compliance with regulatory obligations and relevant CSPD’ s policies and standards, proactively identifying, mitigating and managing risks associated to the service, and remediation initiatives
- Planning and designing tests that validate services have been built against design specification
- Embedding a service management culture within the wider team and lead all service design activities for the platform

**Benefits**

There are so many great things that CSPD has to offer As a valued CSPD employee, you can benefit from up to 25% off school fees for your children enrolled in our schools. But that's not all We also offer:

- Competitive remuneration
- Salary packaging
- Wellbeing initiatives and resources
- Flexible work arrangements for eligible employees
- Extensive growth and development opportunities
- Ex-gratia leave
- Cultural leave for Aboriginal & Torres Strait Islander employees
- State-of-the-art facilities

To be successful you will demonstrate alignment to our purpose and values, together with:

- Understand and contribute to the delivery and continuous improvement of relevant strategic initiatives and operational plans.
- Engage in continuous learning and contribute positively to a collaborative and respectful working environment aligned with the culture and values of CSPD.
- Tertiary qualifications in the relevant area of study.
- Strong Negotiation, conflict management and interpersonal skills.
- Ability to build strong relationships with internal and external stakeholders.

**Interested?**

**A Working With Children Check is mandatory for all roles within CSPD. For more information, please visit The Office of The Children’s **Guardian.

**Advertised**: 24 Jun 2024 09:06 AUS Eastern Standard Time
**Applications close**: 14 Jul 2024 23:07 AUS Eastern Standard Time

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