Service Delivery Manager

5 months ago

Parramatta, Australia Ashdown Consulting Full time

$800 - $850 p/d + super
- 12 Month Contract
- Parramatta/WFH

**Service Delivery Manager | 12 Month Contract | Up to $943.50 p/d inc. Super**
- $800 - $850 p/d + super
- 12 Month Contract
- Parramatta/WFH

**About the Company**

An exciting opportunity to join a local NSW Government Organisation who strive to deliver a more consistent and efficient experience, with the vision to create thriving environments, communities and economies for the people of New South Wales.

**About the team**

You will be apart of a large NSW Government Agency responsible for the delivery of digital solutions for care and business services, supported by smart infrastructure, providing a digitally enabled and integrated system that delivers quality centred experiences to the people of NSW.

**About the Role**

The Service Delivery Manager’s role is the key interface for the service delivery function, and endeavors to increase the value realised from ICT assets, investments and capabilities. The role interacts at a senior level, representing both the Service Owner and customer interests.

**Key Responsibilities**:

- Primary purpose is the development, implementation, and management of a portfolio of business-aligned IT services through its lifecycle, and service level management of that portfolio.
- Be responsible for the entire Service Delivery Management function, including, but not limited to, building, organizing and managing a portfolio of IT services on behalf of service owners and customers throughout their lifecycle.
- Use commercial, professional and technical capabilities to provide advice that is strategic in nature, whilst being focused also on efficiencies.
- Negotiate, manage conflict and build long term strategic relationships internally and externally, including managing customer and service owner expectations and relationships.
- Produce and report on Service Delivery, and be able to provide authoritative advice in this area.

**About you**
- Extensive experience and a record of achievement in Service Delivery Management in a large and complex service environment
- Relevant qualifications or equivalent demonstrated experience
- Extensive knowledge and experience across multiple ITIL v3 disciplines such as Service Strategy, Service Transition, Service Operation and Continual Service Improvement.
- Highly developed interpersonal, influencing and negotiation skills with demonstrated experience engaging and influencing key stakeholders and customers to influence and achieve optimal business outcomes.
- Excellent analytical skills including proven experience in analysing and interpreting complex information from numerous sources, preparing and presenting analysis and reports, dealing with challenges creatively and achieving business focused solutions.
- Demonstrated ability to build relationships and manage complex design and transition issues through to resolution and successful outcome.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly.
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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