Customer Relations Supervisor
2 months ago
**Looking to take the next step in your managerial career?**:
- **Want to be part of a globally recognised and market leading organisation?**:
- **Seek an employer who offers flexibility and hybrid working arrangements?**
Welcome to **Rinnai Australia.** A national market leader in hot water, heating, cooling and renewable energy appliances within both commercial and domestic markets. Our people are at the heart of everything we do, and we attribute our success and growth over the last 50 years to the contribution of our employees. In joining the **Rinnai **team, you will be supported at every turn.
We have an exciting opportunity for a **Customer Relations Supervisor** to join Rinnai in a full-time capacity.
**_About the role: _**
- Provide effective management and leadership to our Customer Relations team members
- Handle customer related escalations and ensure a timely resolution is applied
- Assist in the response to Product Reviews on social media platforms as required
- Generate reports highlighting key customer service issues, outcomes and recommendations for improvements
- Analysing reports and data so as to identify key trends and issues affecting the customer experience
- Previous experience in a supervisory or team leadership role
- Proven ability to lead, motivate and develop people
- Initiative with the ability to exercise fair and impartial judgement so as to manage customer issues; and resolve them in an effective and timely manner
- Excellent communication, interpersonal and time management skills
- Strong organisational skills and a keen eye for detail
- Analytical and problem-solving skills
- Competence in negotiating and influencing a broad range of internal and external stakeholders
**Rinnai Australia** will support your efforts to achieve your goals and will play an active role in your career development via our succession planning pathways. We also offer a supportive team environment, workplace flexibility, excellent reward and employee benefits package, access to our health and wellbeing programs, generous discounts across our entire product range and much more.
If you are an enthusiastic team player looking for that next role that will provide you with an opportunity for success, personal development and a genuine career path, then we want to hear from you.
Applications Close: 06 Feb 2023
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