Customer Service Officer

1 month ago

Parramatta, Australia REO Group Full time

Job Description

Location: Western Sydney, NSW

Salary Package: $70k + Super

Role Highlights: This role will give you the opportunity to join a reputable, ASX Listed business that drives high performance. Be a part of a collaborative and proactive team that is committed to consistent learning and development. 

Role Overview
As a Customer Service Officer, you will be responsible for managing service requests, orders, scheduling and performance reporting. Operating in a fast-paced environment, you will play a key role in supporting the company strategy to deliver an exceptional customer experience. Additionally, you will be actively involved in motivating and engaging the team, with a strong emphasis on quality. This role requires effective communication skills and able to adapt quickly.

This role would be ideal for someone with a customer service background and mindset, that is looking to work collaboratively within a supportive team. You will be contributing to the customer experience, thus the growth and development of the business.

Responsibilities 

  • Receive service requests from the sales team, assess the service requirements, and communicate with sales and customers for any necessary clarifications.
  • Ordering and stock management.
  • Plan and manage the daily work schedules.
  • Collect service reports and inform the Manager of any reported performance issues from customers or sales.
  • Consolidate and book, and hand over documentation to Manager for final invoicing.
  • Issue and manage purchase orders.
  • Coordinate and plan all technical training required based on the specifications provided by the Manager.
  • Monitor and update monthly Key Performance Indicators (KPIs).
  • Maintain all relevant data across various systems.

Candidate Profile 
You are highly energetic and an agile thinker, striving to work in a collaborative and strong team. The successful candidate will have a customer service mindset with exceptional communication skills that foster positive working relationships. You are flexible in working through hurdles in a rapid environment. A passion for continuous improvement and achieving.

Culture & Benefits 
This fast-paced, large manufacturer provides fantastic opportunities for further career advancements. With a global presence in over 100 countries, the business has genuine international impact.

  • Grow your career – broaden your business insights and career path
  • Be rewarded - $70k + Super
  • Share a passion – be part of a business that is passionate about what they do

Apply 
If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is KMCS45124. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.

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