Technical Support Team Leader

7 months ago


Brisbane, Australia HUMANISED GROUP Full time

**About the business**:
Technology business that is NOT an MSP or Consultancy which operates nationally, have a unique and business-critical service offering which they provide.

They have grown YoY (before and over COVID) and treat their staff as individuals over numbers. They are based within 5kms outside the CBD. This business is a NFP organisation and is looking for a 2iC/Technical Support Leader

As a senior within this team you will be managing ticket queues, reporting, and attending meetings to act as an ambassador of the team.

On a day to day basis you will be
- Assisting their Leader with projects
- Change incident management, process improvement
- Ticket management and prioritization
- Leading incidents, follow process, know who to escalate to etc

**Benefits of partnering with the business;**
- Allowances paid in addition.
- Bonuses
- Salary Sacrifice options
- Recession proof business
- Above-average superannuation contribution
- Strong focus on career advancement
- Work on specific and groundbreaking projects
- Close to public transport & onsite free car parking



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