Technical Team Lead

6 months ago

Brisbane, Australia Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

Our team
This is an excellent technical opportunity, joining a fantastic team of peers with a chance to take your career to new heights You will be part of our extensive Operations business who support each other working collaboratively across locations

About the Role
The Technical Team Leader is a diverse role and incorporates the inspired leadership of an ANZ team of technical support professionals within the Technology Services domain. This role will ensure we meet our contracted deliverables and Service Level Agreements (SLA’s) are achieved across technology towers of responsibility, best practice support methodology implemented and continually improved, technical experience leveraged across ANZ while driving high levels of customer satisfaction. The role is responsible for team utilisation, employee engagement and overall team performance. As you will have direct reports, your ability to build rapport with your team, resolve customer challenges and be the face of the team is of critical importance. You will front the technical escalations and outcomes for our customer

What you’ll do
As Technical Team Leader, you will be responsible for, but not limited to:

- Providing direction to the team, and promoting personal and professional development
- Resource management of people, assets and projects
- Setting expectations with customers and account teams for delivery of services
- Planning, estimating, prioritisation, delegation and monitoring of activities ensuring escalation occurs when required
- Reporting and financial management
- Resolve, lead and handle technical guidance and escalations for the team, in collaboration with your technical leads
- Ability to stand in for peers and managers if required

What you’ll bring
What does success look like in an exciting role like this? As it is a senior role we are after previous team leadership experience, with the ability to lead and mentor people. You will have worked in IT for 7+ years and have working experience with one or more operating systems such as Windows, Linux and Unix. You will also have strong analytical and conceptual abilities, along with the ability to manage towards positive solutions. You will lead your team, develop them and deliver an exceptional service for our customer - both in teams of successful delivery and service levels and in the teams' relationship with the customer. You will work closely with your peers to deliver a collaborative approach to service outcomes. There is some after-hours work required in this role during critical incidents

Culture and Benefits
Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities

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