Technical Support Analyst

5 months ago


Brisbane, Australia Clarivate Full time

We are looking for a Technical Support Analyst to join our Alma Tier 1 team in Sydney, Australia. This is a fantastic opportunity to work on a leading library software, the Alma Platform. We have a great skill set in Customer Support, and we would love to speak with you if you have experience in analyzing and resolving complex software-related issues.

About You - experience, education, skills, and accomplishments
- At least 2 years and above of Technical B2B Customer Support experience
- BA/B.Sc. in a technological field or Library Science studies or equivalent
- High analytical skills and problem-solving mindset
- Ability to work proficiently in a team and customer-orientation
- Ability to communicate in both technical and non-technical language with customers and co-workers
- Self-motivated and able to maneuver in a multitasking environment
- Independence, initiative, and ability to learn and follow through on tasks
- Ability to work under pressure

It would be great if you also had...
- Experience working in the Library industry
- Experience in the Research field

What will you be doing in this role?
- Ex Libris is seeking a Tier 1 Technical Support Analyst, who will be required to analyze and resolve complex software-related issues and communicate with customers around the world, and stakeholders within the company, such as Development teams and Product Management. Support at Ex Libris is provided mainly through written communication and occasionally includes chat and calls/meetings. Our customers work with SAAS environments.
- The position is a Full-Time position.

About the Team

You will report to the Technical Support Team Leader, and your team members are in Australia, Israel, Europe, and more.

Why Ex Libris?

At Ex Libris, we value our employees and are striving to create the perfect balance between work and home life. Join us to be part of a family-like environment; enjoy our unique culture and benefits. Be part of a thriving, productive community helping change the future of higher education with the state-of-the-art technology from Ex Libris.

At Ex Libris, we work hard and have fun doing it

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.



  • Brisbane, Australia Workday Australia Pty Ltd Full time

    About the Role The Technical Support Analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and making sure that customers get timely updates. The ideal candidate has experience troubleshooting enterprise level software & applications, and enjoys working with customers. ...


  • Brisbane, Australia HUMANISED GROUP Full time

    **Join a dynamic team at the forefront of the mining industry.** With mining operations in both Australia and America, our client operates globally with an emphasis on safety, collaboration, and cutting-edge technology. - **Remote working arrangement, potential travel 1 week per month**: - **8 month contract starting ASAP**: - **Must have Drivers...


  • Brisbane, Australia Troocoo Full time

    Our client in the education sector is currently on the look out for a Technical Business Analyst with extensive data migration and integration across large SaaS implmentation experience.  Position Overview: The Technical Business Analyst will work with the Lead Business Analyst and Solution Architect...

  • Technical Analyst

    6 months ago


    Brisbane, Australia Fuse Recruitment Full time

    Technical Analyst - **Location**: - Brisbane - Queensland - **Work Type**: - Full Time - **Salary**: - $65,000.00 - $85,000.00 Annual - **Reference**: - BH-27264 - Are you an experienced and motivated individual with a passion for property and or Liability claims? We are seeking a skilled Technical Analyst to join our dynamic and innovative client. You...


  • Brisbane City, Australia Hudson Full time

    Initial contract until 30/06/2025 with likely extension paying approx $1,000/day Brisbane CBD Location with 2 days WFH per week | QLD Govt Digital Identity, Authentication, Identity Brokerage and API Information (API's)This pay rate is inclusive of mandatory 25% casual loading Initial contract until 30/06/2025 with likely ongoing extensions paying approx....


  • Brisbane, Queensland, Australia Aspirante Full time

    Role OverviewAs a technical business analyst at Aspirante, you will play a key role in driving the development of documentation and contributing to technical designs that enable innovation and ease of use. This involves ensuring seamless integration of products and platforms across multiple government agencies.Key ResponsibilitiesLead the creation of...


  • Brisbane City, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loadingInitial contract until 30/06/2025 with likely ongoing extensions paying approx. $1000/dayBrisbane location with 2 days WFH flexibilityOur client, a large complex Healthcare organisation, are currently seeking a Technical Business Analyst for an initial contract until 30/06/2025 based in Brisbane CBD...


  • Brisbane, Australia Optimum Consulting Group Full time

    We have a newly created position with this large global distribution organisation who employ over 3000 staff globally. This is a permanent position for a **Workday Technical Analyst**. **The Opportunity**: An exciting opportunity has arisen for an experienced **Workday Technical Analyst** to support in the implementation of their HCM system -...


  • Brisbane, Queensland, Australia CBRE Full time

    Job Summary:CBRE is seeking a skilled Desktop Support Analyst to join our Digital & Technology team in Brisbane CBD. As a technical expert, you will provide superior tech support for CBRE employees and be part of an experienced and supportive team.About the Role:Troubleshoot PC-related issues over the phone, onsite, and using administration tools.Manage...


  • Brisbane, Queensland, Australia Hudson Full time

    Job Title: Senior Technical Solutions AnalystThis role involves working as a Senior Technical Solutions Analyst for a prominent healthcare organization. You will be responsible for leading the development of documentation and providing input into technical designs. This position extends beyond the creation of documentation, influencing technical designs, and...


  • Brisbane, Queensland, Australia CBRE Full time

    Role OverviewWe are seeking a skilled Desktop Support Analyst to join our Digital & Technology team in Brisbane CBD. This is an exciting opportunity to provide technical support and solutions to internal users, including troubleshooting desktop computers, applications, and networking issues.


  • Brisbane, Australia Xenco Services Full time

    **Technical Quality and Projects Analyst Advert** **Who we are**: Xenco is a business that is experiencing rapid growth in Africa. We provide businesses with executive and operational level support that significantly improves productivity, efficiencies, and company profitability. We pride ourselves on our ability to develop a rapid understanding of business...


  • Brisbane, Queensland, Australia Workday Australia Pty Ltd Full time

    About Workday Australia Pty LtdWe offer a competitive salary of AUD 80,000 - 100,000 per annum.Job Description:The Technical Support Analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and making sure that customers get timely updates. This role involves troubleshooting...


  • Brisbane, Queensland, Australia Hastings Deering (Australia) Ltd Full time

    ## IT Support Analyst Description### OverviewWe are seeking an IT Support Analyst to join our team at Hastings Deering (Australia) Ltd. In this role, you will provide quality IT desktop support services to our users, ensuring smooth operations and resolving technical issues efficiently.### Key Responsibilities* Provide onsite and remote technical support for...


  • Brisbane, Australia Optimum Consulting Group Full time

    **The Opportunity**: An exciting opportunity has arisen for an experienced **Workday Technical Analyst** to support in the implementation of our HCM system - **Workday.** The key responsibilities of this role will include but not be limited to: - Provide Workday system maintenance as part of the support raised by HR users via Service Request, e.g., EIB...


  • Brisbane, Australia iGreenData Full time

    About the business iGreenData is a next-generation technology company focusing on Cloud, Data, and Digital first solutions that are changing how technology provides value to businesses, empowering organizations to take advantage of the scalability, reliability, and improved performance of cloud computing. We offer highly differentiated technology...


  • Brisbane, Australia MEAT & LIVESTOCK AUSTRALIA Full time

    About the Role Gaining excellent exposure to the operations of our business and external stakeholders, we have a rewarding role for an experienced  MSA IT Systems Technical Analyst  to join our Meat Standards Australia (MSA) team in our Communications and Adoption business unit. Our ideal Systems Technical Analyst has: Experience supporting...


  • Brisbane, Queensland, Australia Hudson Full time

    Job Title: Technical Business Analyst - Digital SolutionsAbout the Role:We are seeking an experienced Technical Business Analyst to join our team in Brisbane. As a Technical Business Analyst, you will be responsible for assessing and critically analysing information gathered through a range of elicitation techniques to develop requirements for new business...


  • Brisbane, Australia KBR Inc. Full time

    JOB DESCRIPTIONTitle:Technical Business AnalystYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies...


  • Brisbane, Queensland, Australia Vero Insurance Full time

    About the Role:We are seeking a highly skilled Technical Business Systems Analyst to join our Claims Platform team.Key Responsibilities:Work collaboratively with delivery teams and business stakeholders to gather, validate and document business requirements and develop recommendations and solutions that meet business and customer needs.Use information...