Technical Support Analyst

5 months ago

Brisbane, Australia Clarivate Full time

We are looking for a Technical Support Analyst to join our Alma Tier 1 team in Sydney, Australia. This is a fantastic opportunity to work on a leading library software, the Alma Platform. We have a great skill set in Customer Support, and we would love to speak with you if you have experience in analyzing and resolving complex software-related issues.

About You - experience, education, skills, and accomplishments
- At least 2 years and above of Technical B2B Customer Support experience
- BA/B.Sc. in a technological field or Library Science studies or equivalent
- High analytical skills and problem-solving mindset
- Ability to work proficiently in a team and customer-orientation
- Ability to communicate in both technical and non-technical language with customers and co-workers
- Self-motivated and able to maneuver in a multitasking environment
- Independence, initiative, and ability to learn and follow through on tasks
- Ability to work under pressure

It would be great if you also had...
- Experience working in the Library industry
- Experience in the Research field

What will you be doing in this role?
- Ex Libris is seeking a Tier 1 Technical Support Analyst, who will be required to analyze and resolve complex software-related issues and communicate with customers around the world, and stakeholders within the company, such as Development teams and Product Management. Support at Ex Libris is provided mainly through written communication and occasionally includes chat and calls/meetings. Our customers work with SAAS environments.
- The position is a Full-Time position.

About the Team

You will report to the Technical Support Team Leader, and your team members are in Australia, Israel, Europe, and more.

Why Ex Libris?

At Ex Libris, we value our employees and are striving to create the perfect balance between work and home life. Join us to be part of a family-like environment; enjoy our unique culture and benefits. Be part of a thriving, productive community helping change the future of higher education with the state-of-the-art technology from Ex Libris.

At Ex Libris, we work hard and have fun doing it

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

  • Technical Support Analyst

    4 months ago

    Brisbane, Australia Workday Australia Pty Ltd Full time

    About the Role The Technical Support Analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and making sure that customers get timely updates. The ideal candidate has experience troubleshooting enterprise level software & applications, and enjoys working with customers. ...

  • Technical Support Analyst:

    3 months ago

    Brisbane, Australia HUMANISED GROUP Full time

    **Join a dynamic team at the forefront of the mining industry.** With mining operations in both Australia and America, our client operates globally with an emphasis on safety, collaboration, and cutting-edge technology. - **Remote working arrangement, potential travel 1 week per month**: - **8 month contract starting ASAP**: - **Must have Drivers...

  • Technical Analyst

    4 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Technical Analyst Job DescriptionWe are seeking a skilled Technical Analyst to join our Product and Technology team. As a Technical Analyst, you will be responsible for providing technical support and expertise to our operational teams, ensuring the smooth operation of our technology tools.Key Responsibilities:Maintain application support processes and...

  • Technical Analyst

    3 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Technical Analyst Job DescriptionWe are seeking a skilled Technical Analyst to join our Product and Technology team. As a Technical Analyst, you will be responsible for providing technical support and expertise to our Operational teams, ensuring the smooth operation of our technology tools.Key Responsibilities:Maintain application support processes and...

  • Technical Analyst

    1 month ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Technical AnalystWe are seeking a skilled Technical Analyst to join our team at Flight Centre Travel Group. As a key member of our IT department, you will be responsible for providing technical support and expertise to our operational teams and customers.Key Responsibilities:Application Support: Maintain application support processes and ensure that all...

  • Technical Business Analyst

    4 weeks ago

    Brisbane, Queensland, Australia KBR Inc. Full time

    Technical Business Analyst RoleThe Technical Business Analyst role at KBR Inc. requires a unique blend of technical and business skills to capture and document client requirements for the delivery of secure government systems.As a Technical Business Analyst, you will work closely with the development team to design and implement solutions that meet the needs...

  • Technical Analyst

    5 months ago

    Brisbane, Australia Fuse Recruitment Full time

    Technical Analyst - **Location**: - Brisbane - Queensland - **Work Type**: - Full Time - **Salary**: - $65,000.00 - $85,000.00 Annual - **Reference**: - BH-27264 - Are you an experienced and motivated individual with a passion for property and or Liability claims? We are seeking a skilled Technical Analyst to join our dynamic and innovative client. You...

  • Senior Technical Analyst

    4 weeks ago

    Brisbane, Queensland, Australia Hansen Technologies Full time

    About The Role Hansen Technologies is seeking a skilled Senior Technical Analyst to join our next generation utilities billing software division in Brisbane. This is a key role in driving success as part of an onsite team responsible for implementing and supporting billing, meter asset management, and meter data management solutions for our client,...

  • Technical Business Analyst

    3 weeks ago

    Brisbane City, Australia Hudson Full time

    Initial contract until 30/06/2025 with likely extension paying approx $1,000/day Brisbane CBD Location with 2 days WFH per week | QLD Govt Digital Identity, Authentication, Identity Brokerage and API Information (API's)This pay rate is inclusive of mandatory 25% casual loading Initial contract until 30/06/2025 with likely ongoing extensions paying approx....

  • Technical Business Analyst

    7 days ago

    Brisbane, Queensland, Australia Aspirante Full time

    Role OverviewAs a technical business analyst at Aspirante, you will play a key role in driving the development of documentation and contributing to technical designs that enable innovation and ease of use. This involves ensuring seamless integration of products and platforms across multiple government agencies.Key ResponsibilitiesLead the creation of...

  • Technical Business Analyst

    3 weeks ago

    Brisbane City, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loadingInitial contract until 30/06/2025 with likely ongoing extensions paying approx. $1000/dayBrisbane location with 2 days WFH flexibilityOur client, a large complex Healthcare organisation, are currently seeking a Technical Business Analyst for an initial contract until 30/06/2025 based in Brisbane CBD...

  • Workday Technical Analyst

    5 months ago

    Brisbane, Australia Optimum Consulting Group Full time

    We have a newly created position with this large global distribution organisation who employ over 3000 staff globally. This is a permanent position for a **Workday Technical Analyst**. **The Opportunity**: An exciting opportunity has arisen for an experienced **Workday Technical Analyst** to support in the implementation of their HCM system -...

  • Senior Technical Business Analyst

    3 weeks ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleWe are seeking a skilled Technical Business Analyst to join our team at Suncorp Group. As a Technical Business Analyst, you will play a key role in driving business outcomes and delivering high-quality solutions.Key ResponsibilitiesWork closely with stakeholders to gather and document business requirementsDevelop and maintain technical...

  • Technical Business Analyst

    4 weeks ago

    Brisbane, Queensland, Australia C015 APT MANAGEMENT SERVICES PTY LIMITED Full time

    The OpportunityWe are seeking a highly skilled Technical Business Analyst to join our team in Brisbane. As a Technical Business Analyst, you will play a critical role in supporting the development of our energy components and integration technologies.Reporting to the Energy Components Development Team Lead, you will be responsible for technical requirement...

  • Senior Technical Analyst

    4 weeks ago

    Brisbane, Queensland, Australia Hansen Technologies Full time

    About The Role Hansen Technologies is seeking a skilled Technical Analyst to join our Brisbane-based team. As a key member of our onsite team, you will be responsible for driving success in the implementation and ongoing support of billing, meter asset management, and meter data management solutions for our client, Australia's largest electricity...

  • Senior Technical Analyst

    4 weeks ago

    Brisbane, Queensland, Australia Hansen Technologies Full time

    About The Role Hansen Technologies is seeking a skilled Technical Analyst to join our Brisbane-based team. As a key member of our onsite team, you will be responsible for driving success in the implementation and ongoing support of billing, meter asset management, and meter data management solutions for our client, Australia's largest electricity...

  • Technical Business Analyst

    1 month ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    About the RoleWe are seeking a highly skilled Technical Business Analyst to join our team at Flight Centre Travel Group. As a Technical Business Analyst, you will play a critical role in driving business growth and innovation by analyzing business requirements, developing solutions, and implementing technical systems.Key ResponsibilitiesFacilitate business...

  • Technical Analyst

    4 weeks ago

    Brisbane, Queensland, Australia Product and Technology Full time

    Technical Analyst Job DescriptionWe are seeking a skilled Technical Analyst to join our Product and Technology team. In this role, you will be responsible for providing technical expertise and support to our operational teams, ensuring the smooth operation of our technology tools.Key Responsibilities:Maintain application support processes and ensure that all...

  • Senior Technical Analyst

    3 weeks ago

    Brisbane, Queensland, Australia Hansen Technologies Full time

    About The Role Hansen Technologies is seeking a skilled Technical Analyst to join our Brisbane-based team. As a key member of our onsite team, you will be responsible for driving success in the implementation and ongoing support of billing, meter asset management, and meter data management solutions for our client, Australia's largest electricity...

  • Technical Business Analyst

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    {"title": "Technical Business Analyst", "description": "Unlock Your PotentialAt Flight Centre Travel Group, we're on a mission to open up the world for those who want to see. As a Technical Business Analyst, you'll be at the forefront of this journey, working with our Global Project Management and Engineering team to design and deliver innovative solutions...