Technical Support Team Leader
6 months ago
**About the business**:
Technology business that is NOT an MSP or Consultancy which operates nationally, have a unique and business-critical service offering which they provide.
They have grown YoY (before and over COVID) and treat their staff as individuals over numbers. They are based within 5kms outside the CBD. This business is a NFP organization and are looking for a Team Leader for their Support team.
**About the position**:
You will be looking after a support team nationally where you will be managing ticket queues, reporting, and attending meetings to act as an ambassador of the team.
On a day-to-day basis you will be
- Assisting their Leader with projects
- Change incident management, process improvement
- Ticket management and prioritization
- Leading incidents, follow processes, know who to escalate to etc
**About you**:
- Be located in Brisbane or are relocating from interstate
- 3+ years experience acting as a Team Leader for a Serice Desk or Desktop team
- Deep knowledge of IT Service principles and frameworks including ITIL, process tools, and best practice methods.
- Previous experience uplifting processes and frameworks.
- Australian Citizenship
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