Lead - Account Executive (Sydney)

2 weeks ago


Sydney, Australia Freshworks Full time

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

**Job Description**:

- Experience in identifying, developing, negotiating, and closing large-scale technology deals
- Experience in presenting technology suite of products within an existing portfolio of accounts
- Experience in proactively growing customer relationships while being curious to understand client’s business
- Prior experience in an environment where they managed a book of business in technology sales which included large growth in net new opportunities
- Consult and translate customer business and technology needs into technology solutions
- Proven track record of consistent territory growth and quota achievement
- Understanding of Customer Experience/Employee Experience in a world of digital business transformation.
- Drive sales in a defined set of accounts to meet or exceed revenue targets
- Develop and execute against a strategic plan that leads to the creation and maintenance of a robust sales pipeline (ideally 4X) including opportunities in existing accounts
- Manage numerous accounts concurrently & strategically
- Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely AEs, Customer Success, Implementations, Billing, Support, deals teams etc
- Analyse sales/metrics data from your accounts to help evolve your strategy
- Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact.

**Qualifications**:

- 12+ Years of experience in Field Sales
- University Degree is a requirement, excellent verbal and written communication
- Preferably at least 5+ years of strategic SaaS sales experience in a B2B environment

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.


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