Complex Collections Specialist

2 weeks ago

Melbourne, Australia Momentum Energy Full time

About the role:
A senior member of the Collections team, your core objective is to support your team in assisting us in maximising cash flow and minimising bad debt by portfolio managing ‘high risk’ Residential and SME debt.

You’ll support the reduction of aged debt balances, along with monitoring, maintaining and pursuing accounts to ensure an overall decrease of aged debt.

What you’ll do:

- Achieving specified team and individual accountabilities by working diligently through effective account management
- Drive outbound customer contact on accounts deemed high risk
- Be comfortable handling challenging and demanding interactions
- Be curious with an eye for detail, think ‘outside the box’ to negotiate ‘win/win’ outcomes, locate customers and perform skip trace activity
- Resolve advanced and escalated disputes/queries
- Demonstrate strong organisational skills and effective time management with the ability to quickly adjust to emerging or shifting priorities
- Share learnings and observations with your team mates as we are truly #better together

What you’ll bring
- Credit Management Experience in the same or equivalent role
- Passionate about achieving business outcomes
- Strong Relationship Building experience
- Proven interpersonal skills with high quality written and communication skills
- Conflict Resolution Skills and experience in complaint resolution
- Ability to work well under pressure displaying a positive and optimistic outlook
- Solid experience using and understanding CredAgility, Orion and Salesforce

What's in it for you?

Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us. You’ll be primarily based in our Melbourne, we are also open to offering you the option to work from home, chat to us about what this could look like for you

We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans. We pride ourselves on balancing work-life and have a range of health and well-being benefits, such as; wellness programs and a wellness allowance, discounted gym access and health insurance, volunteer leave, purchased leave and other leave options.

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