Enrolment Specialist

1 month ago

Melbourne, Australia Swinburne University of Technology Full time

As the Enrolment Specialist, you will be accountable for providing specialist course advice to students in all facets of the areas of enrolment and study plan management. This position is physically located within a teaching area and is the key interface with academics, teaching staff and students for the provision of specialist student course information and study plan advice. The role is critical to the student experience has while studying with Swinburne and is required to support students through their studies in a friendly and approachable way.

Reporting to the Enrolment Specialist, Coordinator, you will provide detailed and specialist course and study planning advice to students. Whilst a large proportion of student course enquiries are responded to by staff at studentHQ or the Current Student Enquiries teams, queries requiring more detailed knowledge of course structures or those that are more complex in nature, will be ‘warm transferred’ to the Enrolment Specialist.

In this key customer service role, you will be required to build strong working relationships with academics and teaching staff, be embedded in the business units and develop deep knowledge of course structures, study plans and award requirements to ensure student course enquiries are handled in a professional and timely manner. Ability to work flexibly across Student Administration and Library Services to support operational needs and facilitate staff development opportunities will also be required.

This role will be required to work across both the higher education and vocational education spaces.

**About You**
**To be suitable for this role you will need to have experience in the below key accountabilities**:

- Significant experience in the coordination of student client services functions and demonstrated ability to deliver high quality services to a range of stakeholders
- Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands
- Demonstrated knowledge and understanding of Vocational Education, Higher Education and foundation administrative process and legislative requirements
- Excellent attention to detail ensuring a high level of accuracy in organisational matters and written materials

**Qualifications**
- Degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Friday 8th December 2023, 5pm**

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

**Equity and Diversity**
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

**Aboriginal and Torres Strait Islander Applicants**

**Victoria’s Commitment to Action: Improving international student employment outcomes**
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_

  • Enrolment Specialist

    4 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    As the Enrolment Specialist, you will be accountable for providing specialist course advice to students in all facets of the areas of enrolment and study plan management. This position is physically located within a teaching area and is the key interface with academics, teaching staff and students for the provision of specialist student course information...

  • Enrolment Specialist, Coordinator

    2 weeks ago

    Melbourne, Australia Swinburne Full time

    Enrolment Coordinator role within Swinburne University Full time, ongoing position at our Hawthorn campus HEW 7 salary + 17% super About the Role  The Enrolment Specialist Coordinator position, reporting to the Deputy Director of Enrolment and Graduation Services, plays a crucial role in delivering enrolment-related services at a high standard to...

  • Enrolment Specialist

    4 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    An excellent customer service opportunity has become available for a suitably qualified Enrolment Specialist (VET) to come join us at Swinburne University. Reporting to the Enrolment Specialist, Coordinator, you will be accountable for providing specialist course advice to VET students in all facets of the areas of enrolment and study plan management. This...

  • Enrolment Specialist Coordinator

    1 month ago

    Melbourne, Australia Swinburne University of Technology Full time

    The Student Admin and Library Services team at Swinburne University of Technology are looking for an Enrolment Specialist Coordinator to join their team! The Enrolment Specialist Coordinator will report to the Deputy Director, Admissions and Enrolment Services and is responsible for the delivery of enrolment-related services at a very high standard to...

  • Enrolment Specialist, Coordinator

    5 days ago

    Melbourne, Australia Swinburne University of Technology Full time

    Messages To proceed, please enable JavaScript in your internet browser. After enabling JavaScript, you will need to close and re-open this browser window. Enrolment Coordinator role within Swinburne University Full time, ongoing position at our Hawthorn campus HEW 7 salary + 17% super About the Role The Enrolment Specialist Coordinator position, reporting...

  • Enrolment Specialist, Coordinator

    2 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    A key responsibility of this role is to serve as an escalation point for stakeholders and the Enrolment Specialist team, ensuring that students adhere to course rules and addressing any complex enrolment issues that may impact their progress. The Enrolment Specialist Coordinator is also tasked with identifying opportunities for process and policy...

  • Enrolled Nurse

    2 months ago

    Melbourne, Australia Healthscope Full time

    Enrolled Nurse (Theatre set up) - Knox Private Hospital ·Friendly and supportive team environment ·Good opportunity for entry level Enrolled nurse to experience the theatre environment ·Great Location – close to Eastlink ·Discounted staff parking Knox Private Hospital is seeking an Enrolled Nurse with excellent interpersonal skills and a...

  • Enrolment Coordinator

    1 month ago

    Melbourne City Centre, Australia William Angliss Institute Full time

    **About Us**: Celebrating 80 years in 2020, William Angliss Institute is Australia’s largest specialist centre for foods, tourism, hospitality and events education and training. The Institute operates locally and internationally, delivering short courses and VET in Schools through to Certificate, Diploma, Degree and Masters Programs across its Melbourne,...

  • Learning Specialist 3

    1 month ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / From 19/05/2024 - 24/04/2027 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Teacher Reference: 1412699 **Selection Criteria**: **SC1** Demonstrated expert knowledge of the relevant curriculum. Demonstrated ability to model exemplary teaching practice,...

  • Admin Assistant

    1 month ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Western Metropolitan Job type: Part time / From 15/04/2024 - 14/04/2025 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 1405154 **Selection Criteria**: **SC1** Demonstrated capacity to perform duties consistent with established guidelines and frameworks,...

  • Enrolment Coordinator Apprentices

    1 month ago

    Melbourne City Centre, Australia William Angliss Institute Full time

    **Commencing Salary: $66,052 per annum plus 11% superannuation and annual leave loading**: - ** Full-time and ongoing opportunity** **About the role**: We have an exciting opportunity for a motivated and committed individual to join the Student Management Team at the Institute as an Enrolment Coordinator. The role will provide professional and timely...

  • Business Development Specialist

    4 weeks ago

    Melbourne, Australia Michael Page Full time

    About Our Client Our client is a leader in the field of waste transformation. Being part of a nation leader of construction supplier, they are developing world-class innovation and alternatives for industrial waste disposal. With their office located in Melbourne, they are looking for a Business Development Specialist, that will be a vital part in...

  • Learning Specialist

    4 weeks ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 10/06/2024 - 10/06/2027 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1413498 **Location Profile**: - Cranbourne East Secondary College (CESC), located in the Hunt Club Estate, adjacent to Cranbourne East Primary...

  • Business Development Specialist

    4 weeks ago

    Melbourne, Australia Michael Page Full time

    A key player in the waste transformation industryDynamic sales role in a professional environmentAbout Our ClientOur client is a leader in the field of waste transformation. Being part of a nation leader of construction supplier, they are developing world-class innovation and alternatives for industrial waste disposal. With their office located in Melbourne,...

  • Business Development Specialist

    1 week ago

    Melbourne, Australia Michael Page Full time

    A key player in the waste transformation industryDynamic sales role in a professional environmentAbout Our ClientOur client is a leader in the field of waste transformation. Being part of a nation leader of construction supplier, they are developing world-class innovation and alternatives for industrial waste disposal. With their office located in Melbourne,...

  • Schools Recruitment Specialist

    2 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    The Schools Recruitment Specialist contributes to the achievement of domestic student enrolment targets for SUT programs in Australia, through effective account management and a program of engagement with secondary schools. Reporting to and working under the general direction of the Recruitment Team Leader (Schools), this position fields and generates...

  • Learning Specialist

    1 month ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 26/02/2024 - 26/02/2027 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1398979 **Location Profile**: - Cranbourne East Secondary College was established in 2011 and is located in the Hunt Club Estate, adjacent to...

  • Learning Specialist

    2 weeks ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 28/01/2025 - 28/01/2028 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1416451 **Location Profile**: - Cranbourne East Secondary College (CESC), located in the Hunt Club Estate, adjacent to Cranbourne East Primary...

  • Learning Specialist

    4 weeks ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 29/04/2024 - 29/04/2027 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1410315 **Location Profile**: - Cranbourne East Secondary College (CESC), located in the Hunt Club Estate, adjacent to Cranbourne East Primary...

  • Schools Recruitment Specialist

    1 month ago

    Melbourne, Australia Swinburne University of Technology Full time

    Are you passionate about education and looking to make a meaningful impact in the field of student recruitment? Join Swinburne University of Technology as a Schools Recruitment Specialist and play a vital role in achieving domestic student enrollment targets for Swinburne University of Technology programs in Australia. As part of the Recruitment Team, you...