Customer Service Officer

2 weeks ago


Sydney, Australia Universities Admissions Centre (UAC) Full time

Posted: 09/05/2023

Closing Date: 13/06/2023

**Job Type**: Permanent - Full Time

Location: Sydney, NSW

Job Category: Customer Service/Call Centre

The Universities Admissions Centre (UAC) is a leader in technology platforms and innovative solutions for the higher education sector. As the largest tertiary admissions centre in Australia, UAC believes in the value of education and lifelong learning for all and is driven by a strong culture of servicing the needs of all our stakeholders.

UAC prides itself on excellent customer service, and we're looking for a highly motivated Customer Service professional with a passion for helping students. If you have experience delivering excellent customer service and want to work for a not-for-profit that really cares about people, we'd love to hear from you

Be part of a supportive team helping students as they make important decisions about their education and their future.

**ABOUT OUR TEAM**

We’re a small team dedicated to showing care and compassion to every customer. We use our thorough knowledge of university admissions every day to help prospective students navigate their way to university.

**ABOUT YOU**

We’d love you to:

- have extensive experience in a customer centric role
- Excellent verbal and written communication sills
- have a belief in the importance of education
- Strong computer literacy with experience using multiple databases
- be friendly, compassionate and a collaborative team player
- have an ability to master and convey complex information in a confident and concise manner
- have high attention to detail and the ability to work well under pressure

**What’s in it for you?
**We’re a dynamic organisation and proud to offer excellent conditions, including a competitive remuneration package, generous staff benefits, and a genuine work/life balance.

We provide flexibility for our staff who are continuing to work from home and the office. We have the technology platforms and ethos to ensure our remote teams continue to stay connected

This is an excellent opportunity to be part of the continued success of UAC as we deliver cutting-edge platforms that facilitate lifelong learning.

**If this is an opportunity of interest to you, please download an **Information Package** from our website at**: uac.edu.au/jobs

**Remuneration**: The annual salary range is $85,603 - $90,485 (includes base salary plus 17% employer superannuation contribution and annual leave loading).

**How to apply**:
1. Go to our website uac.edu.au/jobs

3. Download the Customer Service Officer information package and provide a written response to the selection criteria.

4. Follow the prompts from the website after clicking "Apply"



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