Case Manager

6 months ago


Newcastle, Australia EML Full time

**Case Manager - NI SME&S Claims Ops 3**:
NSW - Newcastle Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Newcastle**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage claims to make a positive impact on someone’s life every day.

This will be a **Permanent Full Time** position based in the **Newcastle King St** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claims costs
- Ensure claims files are accurately and professionally updated on a regular basis
- Assess aspects of liability and recovery relevant to the legislation or policy
- Adopt a service-orientated approach that is focused on early intervention and the interests of all stakeholders
- Tailored and empathic delivery of adverse outcome to all stakeholders, with a solution focus

**ABOUT YOU**
- Demonstrated experience in customer service/retail/hospitality with a passion for helping people.
- An empathetic, resilient, and motivated approach to provide customer centric support
- A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills
- Strong stakeholder engagement and management

**ABOUT EML**

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.


  • Case Manager

    4 months ago


    Newcastle, Australia Lifestyle Solutions Full time

    **Case Manager**: - Newcastle, Maitland & Hunter, NSW, Australia, 2295- Full Time Permanent- **Case Manager | Islington, NSW**: - **Child & Family Services**: - **Join an industry leader** Our team in Tamworth is looking for an experienced Case Manager to join our team! We are seeking a resilient team member who is looking to take on the next challenge...

  • Case Manager

    1 month ago


    Newcastle, Australia Lifestyle Solutions Full time

    Case Manager | Islington, NSW Child & Family Services Join an industry leader Our team in Newcastle is looking for an experienced Case Manager to join our team! We are seeking a resilient team member who is looking to take on the next challenge in their career. You will be rewarded for your hard work and be part of improving the quality of life and...

  • Case Manager

    5 months ago


    Newcastle, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Case Manager - Managed Fund Claims The Opportunity- Make a positive difference supporting our customers- Competitive salary + bonus + benefits on offer including flexible work arrangements- Permanent role with career development prospects Your new role This is an exciting opportunity to join us...

  • Case Manager

    3 weeks ago


    Newcastle, New South Wales, Australia SS&C Bluedoor Pty Limited Full time

    About the RoleSS&C Bluedoor Pty Limited is seeking a highly skilled Case Officer to join our team in the Global Investor and Distribution Solutions (GIDS) business unit. As a Case Officer, you will be responsible for managing insurance claims, assessing eligibility, and ensuring compliance with service level agreements (SLAs) and regulatory requirements.Key...

  • Case Manager

    4 days ago


    Newcastle, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Hsp Case Manager

    6 months ago


    Newcastle, Australia SSI Full time

    Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people...

  • Psp Case Manager

    5 months ago


    Newcastle, Australia Samaritans Full time

    Permanency Support Program - Case Manager Full Time max-term contract until June 2026 This role is paid under the Social, Community, Home Care & Disability Services Award 2010- Level 5 **About the opportunity** As a Case Manager with Samaritans you will develop and implement case plans for children and young people in care, working closely with young...


  • Newcastle, Australia Lifestyle Solutions Full time

    **Therapeutic Case Manager - Tamworth**: - Newcastle, Maitland & Hunter, NSW, Australia, 2295- Tamworth & North West NSW, NSW, Australia, 2340- Full Time Fixed Term- **Therapeutic Case Manager (Tamworth)**: - **Child & Family Services**: - **Join an industry leader**: - Our team is looking for an experienced Case Manager to join our team! We are seeking...

  • Trainee Case Manager

    6 months ago


    Newcastle, Australia HAYLO People Full time

    Move into the industry that is focused on helping others and gain full training! - Use your nursing, customer service, healthcare skills to retrain in a new field! - $70,000 - $75,000 + Super + flexible working from home arrangements! Use your existing healthcare, nursing or medical customer service skills with your high levels of empathy to make a...

  • Trainee Case Manager

    6 months ago


    Newcastle, Australia HAYLO People Full time

    Move into an industry that is focused on helping others and gain full training - Newcastle CBD Based Role - Permanent full-time opportunity with work-from-home flexibility Use your skills in healthcare, nursing or medical customer service to transition into a Trainee Case Management role. Full training provided! - Move into an industry that is focused on...


  • Newcastle, Australia QBE Insurance Group Limited Full time

    Case Manager, High Complexity **Primary Details** Time Type: Full time Worker Type: Employee Provide timely and accurate claims management support on high complexity claims **Case Manager** - 18 weeks paid parental leave - super included. - Retail and Insurance Discounts from Day 1 - Hybrid positions available in Newcastle **The opportunity** We're...

  • Tmf Case Manager-3

    6 months ago


    Newcastle, Australia QBE Insurance Group Limited Full time

    TMF Case Manager-3 **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager - 2 fixed term contracts available - Hybrid role - 2 days in office 3 days working from home. **The opportunity** We're growing and we want you along with the journey - make a positive difference in people's lives and grow your technical expertise in Workers...


  • Newcastle, Australia Lifestyle Solutions Full time

    **Case Management Administration**: - Newcastle, Maitland & Hunter, NSW, Australia, 2295- Full Time Fixed Term- - **Full-Time**: - **Islington, Newcastle**: - **Join an Industry Leader** We have an exciting opportunity for a Case Manager Administrator to join our friendly and high performing team located in Newcastle, NSW. The purpose of this role is to...


  • Newcastle, Australia EML Group Full time

    Investigations Case Manager EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...


  • Newcastle, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Provide timely and accurate claims management support on high complexity claims Case Manager - 18 weeks paid parental leave - super included. - Retail and Insurance Discounts from Day 1 - Hybrid positions available in Newcastle The opportunity We’re growing and we want you along with the...


  • Newcastle, New South Wales, Australia EML Australia Full time

    Company OverviewEML Australia is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during the return-to-work journey, fostering a learning culture that allows for continual investment in our employees.Job SummaryWe are seeking a Workers Compensation Specialist - Case Management to join our...


  • Newcastle, Australia NSW Government -TAFE NSW Full time

    **BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE.** - Be part of a?value driven organisation that supports flexible working and offers work life balance - 3 x Permanent Full Time Opportunities available - Location negotiable within NSW (pending campus availability) TAFE NSW is dedicated to meeting the evolving needs of the NSW economy and...

  • Tmf Case Manager-3

    6 months ago


    Newcastle, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Case Manager - 2 fixed term contracts available - Hybrid role - 2 days in office 3 days working from home. - The opportunity We’re growing and we want you along with the journey - make a positive difference in people’s lives and grow your technical expertise in Workers Compensation.- Your new...

  • Tmf Case Manager-3

    6 months ago


    Newcastle, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager** - 2 fixed term contracts available - Hybrid role - 2 days in office 3 days working from home. **The opportunity** We're growing and we want you along with the journey - make a positive difference in people's lives and grow your technical expertise in Workers...

  • Case Manager

    6 months ago


    Newcastle, Australia Samaritans Full time

    14 weeks paid maternity leave or 3 weeks paid parental pay - Salary Packaging on a range of everyday living expenses - Free access to our corporate Employee Assistance Program **Permanency Support Program - Case Manager** **Full Time contract until 30th June 2027** **Location: Newcastle** **This role is paid under the Social, Community, Home Care &...