Customer Relationship Executive

6 months ago

Melbourne, Australia Origin Energy Full time

12 Month full-time opportunity
- Excellent culture and environment
- Melbourne based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

Join us as a Customer Relationship Executive (Credit) and be a crucial part of our dynamic team Reporting to the National Manager, you'll lead credit activities for Origin LPG customers. Your role involves precise credit management through telephony, case handling, and account reconciliations to ensure top-notch service and optimize cash collection.

Key Responsibilities:

- Resolve customer inquiries with precision and compliance
- Exceed cash collection targets through effective case management
- Conduct inbound/outbound credit calls for delinquent accounts
- Exercise judgment for fair decisions, balancing customer outcomes and business risks
- Engage with internal/external stakeholders for prompt issue resolution
- Embrace a 'customer always' approach in every interaction

**Requirements**:

- Strong communication skills and rapport-building ability
- Experience in customer facing credit & collections role
- Proficiency in computer, literacy, and numeracy skills
- Quick grasp of new information and problem-solving
- Adherence to policies, legislations, and processes
- Proven reasoning, negotiation, and dispute resolution skills
- Drive for results and exceeding customer expectations
- Identify and act on opportunities for business improvement

**Origin - Where good change happens.**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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