Community Engagement Manager

3 weeks ago

Arndell Park, Australia Ventia Pty Limited Full time

Work with the largest service providers within Australia and New Zealand
- Enjoy work flexibility and great team culture with abundant opportunity to learn and grow internally
- Permanent full-time opportunity, onsite parking available in a modern, state of art building
- Enjoy stability and work security within a contract that Ventia has won for over 9 years

**About the role**

The Sydney Roads Asset Performance Contract (SRAP-C) is a venture which will undertake the delivery of maintenance excellence to improve the lives of customers and communities, making Greater Sydney a better place to live, work and play.

Community Engagement Manager will establish and ingrain a customer centric culture within the SRAP-C business, ensuring engagement and stakeholder management by effective communication and enquiry resolution.

**What you’ll be doing**

Key responsibilities of this role include but are not limited to:

- Maintain close relationships with Transport for NSW, Local Community in the Parkland Zone and working closely with project and delivery teams.
- Monitor community enquiries ensuring quality and timely responses to meet the contract KPI.
- Monthly, Quarterly and Yearly Reporting.
- Develop and implement community engagement and complaints management processes and procedures.
- Prepare and implement Communications Plan.
- Ministerial complaints/enquiries and escalated Parliamentary enquires are responded to promptly and within timeframes set by the Client.
- Provide feedback and report to line manager on performance, issues and resolutions.
- Conduct Community impact monitoring across Parkland, inspections and auditing for the business.
- Lead and develop a team of Community Engagement Officers.

**About you**
- Demonstrated experience within Transport industry is essential.
- IAP2 Certificate in Public Participation or equivalent.
- Strong communication and stakeholder Management.

**About Ventia**

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

**Diversity**

We acknowledge the importance of our people’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**How to apply**:
Position Reference Number: 150416

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