Community Engagement Lead

3 weeks ago

Arndell Park, Australia Ventia Pty Limited Full time

**Community Engagement Lead**:

- Date: 4 Aug 2023- Location: Arndell Park, NSW, AU, 2148- Company: Ventia- One of the largest essential service providers in Australia and New Zealand.
- High profile project based in Western Sydney.
- Genuine opportunity for personal and professional development.
- Full time permanent position - Based from Arndell Park with flexible working on offer.

**About the role**

We have an opportunity for an experienced Community Engagement Lead, an all-rounder comfortable with drafting and tracking project notifications and other collateral as they are with handling inquiries or complaints. Familiarity with typical civil construction work impacts and mitigations, and effective engagement methods, would also be an asset.

**What you’ll be doing**
- Support the day to day community engagement on the contract, working with project engineers to ensure communications collateral is ready and projects avoid any delays.
- Support the implementation of the Community Engagement Plan
- Identify relevant community impacts from delivery of our services and work with internal teams to mitigate these where possible
- Maintain up to date information regarding status of enquiries in our customer databases and respond in a timely manner to complaints and enquiries
- Ask the right questions of internal staff to understand how services are delivered and translate technical information into clear and concise responses
- Strong attention to detail. Organised and able to effectively manage time, prioritise and work in a fast paced, high pressure, deadline driven environment
- Assist the Community Engagement Manager with monthly client reporting

**About you**
- Degree qualified in in communications, journalism, public relations, or equivalent discipline.
- Ideally one to three years’ experience in community engagement, stakeholder management or communications roles
- Well-developed written and verbal communication skills with the ability to translate complex and technical information into clear, concise messages
- Ability to prepare high quality responses to customer feedback, ministerial and media enquiries
- Adaptable and resilient. Calm and collected when work tempo increases
- Transport and or construction exposure would be held in high regard.

**About Ventia**

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

**Diversity**

**How to apply**

**Position Reference Number: 154232**

**Job Segment**:PR, Marketing

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