Regulatory Support Officer

3 days ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Regulatory Support Officer - Information and Privacy Commission**
- Work collegiately with the team and other IPC staff to provide front line support for service delivery to clients and agencies.
- Undertake a range of casework related activities including research and analysis of information.
- Fulltime ongoing role located at the McKell Building - Haymarket.
- Salary ranging from $89,707 - $98,982 per annum plus super.

**About the role**

As the Regulatory Support Officer, you will support members of the public exercise their rights to information access and privacy and assist agencies to comply with IPClegislation by providing front line support and first point of contact service delivery to clients.

**Your key accountabilities include**:

- Support the Information and Privacy Commissioners exercise their statutory functions by actively listening and responding promptly and courteously to enquiries (telephone, counter, E-mail and mail) from members of the public and agencies seeking information or assistance with regard to their rights and obligations under GIPA and Privacy Legislation; using discretion and judgement to explain complex concepts and maintain quality service and present a professional image.
- Undertake a range of casework related activities including research and analysis of information; identify interrelationships and make recommendations based on relevant evidence. Anticipate, identify and address issues and potential problems and select the most effective solutions from a range of options to support timely and early resolution of issues.
- Support collection and assessment of information and documentation and prepare routine reports about agencies and councils regarding their compliance with the legislation. Undertake data entry, data reporting and file searching activities and create and maintain hard copy and electronic records and registers in accordance with statutory requirements.
- Undertake research and prepare correspondence and recommendations.
- Collect and collate information for and prepare correspondence and documents to support the effective delivery of IPC functions; ensuring all outgoing correspondence, reports, submissions and briefings etc. are completed in a timely manner and in accordance with IPC presentation, style, format and content protocols.

**About you**
We are seeking enthusiastic individuals with sound customer service, analytical, research and problem-solving skills to support case management.

You will also have excellent verbal and written communication skills to facilitate the provision of quality customer service to IPC clients.

**To be successful in this role you will have**:

- Robust analytical, research and problem-solving skills to support case management, reviews and investigations.
- Experienced stakeholder relationship management ability supported by good interpersonal, conciliation and negotiation skills.

Applicants invited for interview will be required to complete additional assessments.

2. Provide an example of time where you had to manage competing work priorities. What strategies did you use and for what reasons. What was the outcome?

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**About us**
The Information and Privacy Commission (IPC) is an independent statutory authority, established on 1 January 2011 and is an agency within the NSW Customer Service Cluster. Our vision is to promote transparency and accountability through better access to information, balanced with a commitment to privacy rights for the people of New South Wales.

**Working at the IPC**
The IPC is a great place to work Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

**Our Commitment to Diversity, Inclusion & Flexibility**
We are committed to diversity, inclusion, and new ways of working.

Salary Grade 5/6 with the base salary for this role starting at $89707 base plus superannuation

You can view our full diversity and inclusion statement here.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

**Working at Department of Customer Service**
The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our career site to find out what it means to work for us.

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