Regulatory Support Specialist

2 weeks ago

Sydney, Australia Uber Full time

**#Greatmindsdontthinkalike**:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

**About the Team**

Community Operations is the heart and soul of our
**#buildwithheart** approach at Uber. It deals with Uber's matters between our customers, earners and partners at the enormous scale in which we operate. It is essentially the workhorse that helps operationalise every new and existing product and idea that Uber creates - it truly is an organisation that touches every part of the Uber business

**About the Role**

Regulatory Support is a critical function within Community Operations at Uber, and is essential to the ongoing compliance and safety operations of our business. Regulatory Support Specialists help Uber to meet our local regulatory compliance requirements. Regulatory Support leverages several information channels to identify and report notifiable incidents to regulators, as well as respond to detailed requests for information from regulators.

**Your Impact in Role**
- Triage and draft notifiables for regulators: Identify and draft notifiables in a timely manner from the triage queue.
- Assist in projects: Work on lookbacks and other ad-hoc projects identified by the team

**The Experience You'll Bring**
- You will have some experience in a high-volume, fast-paced customer-facing role
- A flair for writing - you know the right turn of phrase in all situations and a confidence in speaking - you will be the voice of Uber
- Passion for helping others and creating support experiences that surprise and delight
- Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution with multiple stakeholders and decision-makers
- Skilled at handling multiple tasks at once and you have the drive to see them to completion

**Additional Details**:

- Weekends and holidays are required
- Visa Sponsorship is not available

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