Customer Engagement Lead

7 days ago

Wembley, Australia Activ Full time

**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

**If you’re looking for an opportunity where you can really make a difference and our Values resonate with yours, t**hen come join us**

We offer generous benefits such as:
- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community

When successfully appointed, you will receive a ticket into our draw to win a car, holiday or cash valued at $20,000. All staff are eligible to earn additional tickets in this draw by successfully referring others to the Activ team.

**About the role**

Working within the Sales & Development division our dedicated Customer Engagement team are responsible for developing strong regional based relationships with customers, families and industry related providers to enable the development & ongoing growth of Activ services.

Utilising detailed NDIS funding knowledge in conjunction with their expertise of Activ services this role leads a team of motivated Customer Engagement Coordinators that are responsible for promoting products that enrich the lives of our existing and potential customers.

**A typical day in the role may look like **
- Actively seek opportunities to share information, monitor and support the activities of the Customer Engagement team to ensure targets are being delivered;
- Engage with and sell Activ services and products to potential and existing customers, including attending in regional events;
- Implement and monitor the delivery of business plans, highlighting opportunities and possible barriers the business and our customers may face;
- Develop a thorough understanding of the NDIS regulations, funding and Activ eligibility;
- Design service solutions for customers, based on their preferences and viability for NDIS funding and compatibility for Activ services.
- Valid WA drivers licence and a willingness to use your private vehicle (aligned with Activ’s motor vehicle allowance rebate);
- Well-developed interpersonal skills with the ability to build effective working relationships;
- Ability to follow person-centred plans and assist people to achieve their goals and outcomes;
- Previous experience in the disability sector with detailed knowledge of NDIS funding and regulations;
- Leadership experience within sales environment is highly regarded;
- Proven understanding of relevant service standards and related legislation;
- Certificate III in Individualised Supports (Highly Desirable)
- National Police Clearance and/or NDIS worker screening check.
- NDIS Worker Orientation Module

**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._

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