Customer Service Coordinator

2 weeks ago

Wembley, Western Australia Activ Full time

We are Activ. We are
Customer Driven,
Listen Loudly, we
Dare to Try and
Deliver on Promises. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

If you're looking for an opportunity where you can really make a difference and our Values resonate with yours, then come join us**We offer generous benefits such as:
  • Salary
  • sacrificing options up to $18,550 to increase your take
  • home pay
  • Options for worklife balance
  • Training through Activ's RTO
  • Various staff benefits from our corporate partners
  • Employee assistance and wellbeing program
  • An accepting and open environment to work and thrive in while giving back to the community


When successfully appointed, you will receive a ticket into our draw to win a car, holiday or cash valued at $20,000.

All staff are eligible to earn additional tickets in this draw by successfully referring others to the Activ team.

About the role


Reporting to the Customer Service Lead located at our corporate head office in Wembley, the Customer Service Coordinator is responsible for delivering a quality customer experience to all enquires both face to face and using centralised systems to progress and connect enquiries to a range of Activ services.


A typical day in the role may look like

  • Assist customers with enquiries regarding Activ's Services
  • Checking visitors and facilitating meeting rooms
  • Triaging and assessing the eligibility of prospective customers for Activ services
  • Datamanagement and maintenance within a Customer Management System
  • Develop, manage and maintain productive relationships with internal and external stakeholders
  • Customer centric approach with a passion for assisting others
  • Previous experience with disability sector preferred but not essential
  • Good attention to detail and strong communication skills
  • Experience with MS Office and customer management systems
  • National Police Clearance and/or NDIS worker screening check.
  • NDIS Worker Orientation Module
**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._

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