![Activ](https://media.trabajo.org/img/noimg.jpg)
Customer Service Lead
3 weeks ago
We are **Activ**. We are **Customer Driven**, **Listen Loudly**, **we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.
**If you’re looking for an opportunity where you can really make a difference and our values resonate with yours, then come join us**
We offer generous benefits such as:
- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community
**About the role**
As **Customer Service Lead** at Activ in Wembley, you will be responsible for leading and coaching a team of four customer service coordinators in creating an exceptional customer experience. As the team takes all inbound queries and redirects them appropriately, you will ensure that work practices are in place to standardise and enhance our customer experience journey.
This position will provide you with exposure to all Activ services as you will interact with all departments. You will be well supported by existing work instructions and a comprehensive onboarding plan and online training package, while joining a rapidly growing wider Sales and Development team.
Reporting to the Head of Sales and Development, this is a full-time permanent position based at our Wembley office, working 8am-4pm.
**A typical day in the role may look like **
- Coaching and mentoring of the customer service team
- Allocation of workload and ensuring the accurate capture of customer enquiries
- Engaging with the wider business to build a thorough and current knowledge of Activ services and departments
- Collating data and building reports for senior management
- Actively identifying opportunities for continual improvement
- Prior experience leading a small customer service team
- Advanced excel skills with experience in using pivot tables
- Computer literacy with prior experience using CRM systems
- Highly structured organisational skills with the ability to constantly adapt
- Ability to review end to end processes and implement continuous improvement
- National Police Clearance
- Working With Children Check
- NDIS Worker Screening Check
**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._
-
Customer Service Lead
2 weeks ago
Wembley, Western Australia Activ Full timeWe are Activ. We are Customer Driven, Listen Loudly, we Dare to Try and Deliver on Promises. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.If you're looking for an opportunity where you can really make a difference and...
-
Customer Engagement Lead
5 days ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Customer Engagement Lead
2 weeks ago
Wembley, Western Australia Activ Full timeWe are Activ. We are Customer Driven, Listen Loudly, we Dare to Try and Deliver on Promises. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.If you're looking for an opportunity where you can really make a difference and...
-
Customer Service Coordinator
2 weeks ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Customer Service Coordinator
2 weeks ago
Wembley, Western Australia Activ Full timeWe are Activ. We are Customer Driven, Listen Loudly, we Dare to Try and Deliver on Promises. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.If you're looking for an opportunity where you can really make a difference and...
-
Customer Service Officer
2 weeks ago
Wembley, Western Australia mlcoa Full timeJob DescriptionResponsibilities will include but are not limited to:Liaising with customer to plan and implement agreed servicesScheduling of appointments.Maintaining busy inboxes, with queries, appointments and non-appointment servicesProviding administrative and operational support to consultant practitionersProviding information and advice to customers,...
-
Customer Service Officer
2 weeks ago
Wembley, Western Australia mlcoa Full timeCompany Description Would you like to work with a great team of people and learn new skills within a multinational organisation?_- mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession and we are...
-
Mlcoa - Customer Service Officer
1 week ago
Wembley, Australia mlcoa Full time**Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. We are seeking an enthusiastic and driven Client Services Officer with prior experience as a nurse, allied health...
-
mlcoa - Customer Service Officer
1 month ago
Wembley, Australia mlcoa Full timeJob DescriptionResponsibilities will include but are not limited to:Liaising with customer to plan and implement agreed servicesScheduling of appointments.Maintaining busy inboxes, with queries, appointments and non-appointment servicesProviding administrative and operational support to consultant practitionersProviding information and advice to customers,...
-
mlcoa - Customer Service Officer
4 weeks ago
Wembley, Australia mlcoa Full timeJob DescriptionResponsibilities will include but are not limited to:Liaising with customer to plan and implement agreed servicesScheduling of appointments.Maintaining busy inboxes, with queries, appointments and non-appointment servicesProviding administrative and operational support to consultant practitionersProviding information and advice to customers,...
-
Customer Service Officer
3 months ago
Wembley, Australia mlcoa Full timeCompany Description - Would you like to work with a great team of people and learn new skills within a multi-national organisation?_ - mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession and we...
-
Customer Service Officer
4 weeks ago
Wembley, Australia mlcoa Full timeCompany Description - Would you like to work with a great team of people and learn new skills within a multi-national organisation?_ - mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession and we...
-
Applications Lead
4 weeks ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Applications Lead
2 weeks ago
Wembley, Western Australia Activ Full timeWe are Activ. We are Customer Driven, Listen Loudly, we Dare to Try and Deliver on Promises. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.If you're looking for an opportunity where you can really make a difference and...
-
Innovation Lead
4 weeks ago
Wembley, Australia MercyCare Full time**Job description** ***: **Innovation Lead - Wembley**: - Aged Care Services | Aged Care - Closing date: 11/03/2024 - When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and...
-
Innovation Lead
4 weeks ago
Wembley, Australia MercyCare Full time**Job description** ***: **Innovation Lead - Wembley**: - Aged Care Services | Aged Care - Closing date: 11/03/2024 - When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and...
-
Customer Engagement Coordinator
4 weeks ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Projects & Estates Lead
1 week ago
Wembley, Australia MercyCare Full time**Job description** ***: **Projects & Estates Lead****: - Business Services & Systems | Property/Building Maintenance - Closing date: 19/07/2024 - When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family,...
-
Data Management Officer
4 weeks ago
Wembley, Australia Activ Full time**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. **If you’re looking for an opportunity where you can...
-
Lead Educator Jellybeans Wembley
3 weeks ago
Wembley, Australia G8 Education Full time511848 - WEMBLEY, WA, 6014 - Lead Educator - Permanent Full time Add to favourites Favourite View favourites Are you passionate about working with children and making a positive impact on their development? We are seeking a dynamic and motivated Childcare Educator to join our team. As a Childcare Educator, you will be responsible for supporting with...