Manager, Correspondence and Department Liaison

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Correspondence and Departmental Liaison Manager, temporary 12 months with possible extension to ongoing.**

**Hybrid working options including work from home, Sydney office and Ministerial offices on an as needs basis. **Flexible working model - balancing your preferred way of working with business needs.**

This is an exciting opportunity to work in our Office of the Secretary (OSEC) in the Department of Customer Service (DCS) and join our Cabinet and Parliamentary Services Team.

You will have the opportunity to lead a multi-disciplinary team in an agile, dynamic, and collaborative environment, where you can innovate, add value, and make a positive impact.

This role leads a fast-paced and dynamic team in the heart of the OSEC within DCS. This is a newly created role, and we are looking for a Manager with a focus on correspondence and departmental liaison who will contribute to delivering strategic Departmental and Ministerial outcomes and inspire our team.

This is a 12-month role with a potential for it to become an ongoing role.

If you are passionate about communication and being a part of a solution, this is a great opportunity for you.

**Why choose us**:

- Excellent career development and opportunities to design projects, lead and influence.
- Unique new role where you will have the opportunity to look at ways to improve. develop correspondence processes and implement new ways of working, particularly the recruitment and coordination of Departmental Liaison Officers.
- Salary range: $139,787 - $161,663 pa + super, commensurate with experience
- Potential to work in the Ministers’ Offices.
- We encourage applicants from diverse backgrounds and regional NSW locations to apply.
- Fitness Passport (access to multiple gyms, fitness centres and pools across NSW).

**Your responsibilities will include**:

- Be part of a team providing high level advice and support to Senior Executives, Secretary and the Ministers.
- Ensure delivery of high-quality coordination, analysis and advice to the Ministers’ Office.
- Establish and deliver the DCS Departmental Liaison Officer Program.
- Coordinate the DCS Departmental Liaison Officer cohort and design long term solutions for wellbeing and development.
- Help train departmental staff in understanding the Correspondence context and processes.
- Guide and mentor others in the team, help to ensure a strongly cohesive and collaborative team culture.

**About you**:

- Excellent oral and written communication skills and the ability to provide accurate, clear and comprehensive advice in short time frames.
- The ability to build, develop and maintain professional relationships maintaining relevant network of connections.
- Proven record of leading, liaising and consulting with stakeholders on complex and sensitive issues, including with Ministerial Offices and Senior Executives.
- Ability to lead a team to think strategically and implement practical solutions to complex matters.
- Passionate about developing positive relationships and maintaining strong networks
- High attention to detail, well-developed organisational skills and a demonstrated ability to work in a high-pressure, high-volume environment with tight deadlines to manage rapidly changing priorities and conflicting perspectives.
- Passion, enthusiasm, resilience, and energy to thrive in an agile and adaptive environment.
- A solid understanding of how government works or experience interpreting/implementing policies that support Government agencies.
- Ideally, experience with Ministerial Services or as a Departmental Liaison Officer.

**If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**Closing Date: Monday 4 September 2023 at 9:59am AEST**

Salary Grade 11/12, with the base salary for this role starting at $139787 base plus superannuation

**Closing Date**:Monday 4, September 2023 at 9.59am AEST**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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