Clinical Quality Assurance Manager

5 months ago

Melbourne, Australia HapiOne Full time

Strong work-life balance Opportunities for career growth
- Above average salary
- Opportunities for career growth

HAPI HEALTHCARE - AN INTUITIVE DIGITAL HEALTH COMPANY

Empowering people to live Hapi'er healthier lives

**A Hapi Opportunity: Melbourne, VIC**
As a Quality Assurance Manager you will oversee a multi-disciplinary team to ensure the effective delivery of the highest quality care and the maintenance of standards of care across the digital and mobile services and provide support directly to the Clinical Quality Assurance Director. The division of the role will be continual assessed and adjusted to the requirements of the company as it develops.

**You will need to possess**:

- A Bachelor’s or Masters Degree in Podiatry
- Current AHPRA registration
- NDIS Worker Screening Check NSW
- Australian working rights
- National police check
- Current Covid-19 Vaccination

**Your Benefits**:

- Annual professional development fund
- Growing team and career opportunity
- Working as part of a multidisciplinary team
- Easy-to-use, time-saving in-house software systems
- All forms of clinical settings, inc biomechanics and nail surgery
- Travel fund and opportunity to work local, or remotely
- Fun, friendly and supportive team
- Full training and ongoing support
- For graduates, extensive team shadowing, and a buddy system
- Very competitive hourly rate of pay
- Coming soon
- Company private health scheme for you and your family, through our HapiYou platform.

**Tasks include but are not limited to**:

- Help to manage day to day operations and ensure smooth running of clinician schedule, and clinics and provide quality assurances to our clients.
- Set and agree business objectives with the Clinical Quality Assurance Director.
- Operate with a high degree of autonomy and ensure effective patient/client care is maintained.
- Provide clinical guidance as and when required.
- Communicate with employees and partners to maintain an effective communication channel.
- Conduct quality audit activities to review clinician’s clinical care and documentation standards.
- Develop, implement, and oversee the adherence of company policies, procedures and processes to promote efficient management of the team and individual clinicians.
- Ensure each clinician employed by the company operates in compliance with current legal requirements.
- Assist in Research and development of the digital platforms, for ease of use, on User interactions, provide feedback on future developments and ideas, as well as support the engineers day to day with bugs and trouble shooting in the Hapi platform.
- Carry-out client-facing negotiations and enhance, maintain and manage client relationships.
- Communicate and liaise with clients when required to assist in resolution of issues and maintain excellent working relationships.
- Promote and ensure all departments adhere to the company HR policies to ensure staff welfare and adherence to relevant legislation.
- Development and execution of appraisal strategies for clinicians.
- Coordination and supervision of all departments, increasing the effectiveness of departments where available.
- Acting as liaison between departmental teams including Operations, Customer Service, Recruitment, Team leaders and Clinicals Quality Assurance Team.
- Participate in Extended Leadership meetings when required and advise on clinical areas.
- Ensure that service provided by the company and clinicians are of the highest standard and in line with company ethos.
- Planning, developing, and executing the programs/meetings/CPD for the company’s employees and partners.
- Working with the Marketing/Sales team to introduce new clients and secure client contracts, and ensure a swift and efficient onboarding process.

**Tasks And Responsibilities**:
**Clinical Care**
- To exercise professional autonomy in aiding the management and evaluation of care delivery across telemedicine and mobile care service.
- Ensure team members are maintaining the highest standard of care and adhere to relevant clinical guidelines.
- Review documentation standards through auditing to ensure accurate detailed contemporaneous note keeping in accordance with company policies.

**Communication**
- To work effectively as an Area Manager, ensuring effective communication with the clinicians where necessary in order to maximize the delivery of all aspects of patient care.
- To liaise with and communicate with NOK/residents/management and staff where necessary to promote company services and try to improve the overall education and awareness of company values and vision.
- Maintain an open channel with the clinicians under your leadership and hold weekly meetings/review weekly reports and relay any concerns or highlights to line manager.

**Organization and Planning**
- To be responsible for own workload, balancing the needs of clinical visits and leadership duties.
- To be able to organize and plan set ups of new homes to ensure quick and timely onb

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