Customer Insights Manager

6 months ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:***
Customer powers one of Australia’s biggest brands. Our team connects us with millions of Aussies each week. Whether it’s through engaging content, omnichannel storytelling or thunderclap advertising that reaches 98% of Aussies, we connect in many ways.

**About the role**:
Join us as a Customer Insights Manager within our Customer Insights team, where you'll be at the forefront of shaping our Own Brand strategic direction and play a pivotal part in executing our vision to become the ultimate destination for food and drink.

Collaboration is key in our team, providing you with ample opportunities to learn from experienced colleagues across various domains. You'll gain exposure to a wide internal network spanning Own Brand, Loyalty, e-Commerce, and Operations, deepening your understanding of our customers and their needs.

This role can be supported to work interstate.

**Applications close on Monday 13th May.**

**Reporting to the Senior Customer Insights Manager, you’ll**:

- Design and deliver insight programs and solutions covering primary research and customer data analysis.
- Manage and optimise key platforms to deliver business stakeholders and suppliers with detailed insights.
- Support team members in various roles across Coles to utilise insights effectively and appropriately in addressing business challenges such as category planning and range reviews.
- Source, analyse and synthesise data from multiple data sources to develop customer focused insights.
- Develop and deliver succinct, insightful, and actionable reports for the ELT and GM community.

***
**What you bring**:
Your ability to translate complex research findings into actionable insights will be instrumental in guiding our business strategy.

***
**You’ll also need**:

- Broad and practical understanding of analytical tools and market insight methodologies.
- Experience designing market research and analytics programs.
- Experience using insights to improve customer and commercial outcomes.
- A strong work ethic, resilience, and flexibility.

if you possess a passion for working with data and deriving insights, we want to hear from you

LI-MAR

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 116552

Employment Type: Full time

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