Customer Success Planner

3 months ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Customer powers one of Australia’s biggest brands. Our team connects us with millions of Aussies each week. Whether it’s through engaging content, omnichannel storytelling or thunderclap advertising that reaches 98% of Aussies, we connect in many ways.

***
**About the role**:
We have an exciting new opening for a Customer Acquisition & Onboarding Planner within our Customer Lifecycle Management team, available as a 9-month fixed-term full-time contract.

**Applications close on September 13th.**

***
**What you’ll be doing**:
Reporting to our Customer Acquisition & Onboarding Manager you’ll be responsible for the execution of the strategy for acquiring and onboarding known Coles Group customers.

***
**You’ll also**:

- Use data and insights, technology and creative to deliver the right message at the right time via the right channel.
- Create brilliant customer experiences to shift key acquisition and onboarding metrics and drive growth in customer lifetime value.
- Support the Customer Acquisition & Onboarding Manager in championing the needs of new and prospective customers, driving retention, growth, and loyalty across the business.

***
**What you bring**:
In this role, you will leverage your experience in Customer Lifecycle Management, focusing on both acquisition and retention.

You'll excel at communicating information clearly and influencing others with ease. Your ability to think critically, solve problems, and develop actionable plans will be key to your success.

Additionally, you'll bring strong planning and time management skills, along with expertise in data and insight analysis.

***
**You’ll also need**:

- Tertiary qualifications in Marketing/Business/Commerce
- 2+ years’ experience in CRM/ Loyalty/ Direct Marketing/Digital Marketing and Data
- Experience operating within a complex environment
- Exposure to Martech
- Campaign planning & delivery
- 1:1 marketing experience across digital & owned channels.

LI-MAR

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

Job ID: 129053

Employment Type: Fixed Term

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