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Ict Operations and Service Specialist

3 months ago

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**Diverseco is seeking an astute and capable ICT Operations and Service Specialist to join our Wayville Corporate Services team.**

**Our Organisation**

Established in 1992, Diverseco is a leading provider of Weighing and Automation solutions, supplying, and servicing a variety of industries throughout Australia. With a strong commitment to innovation and customer satisfaction our products include industrial robots, intra-logistics scanning, dimensioning, sortation and industrial weighing and inspection.

Diverseco operates across a national footprint and an exciting opportunity has arisen to join our corporate services team based on Adelaide.

**The Role**
- We have an opportunity for an astute and capable **ICT Operations and Service Specialist** who will be responsible for overseeing the day-to-day operations of our internal IT Team, managing IT services to be delivered to internal customers across a national footprint and ensuring the successful completion of IT projects within established timelines and budgets. Serving as the main point of contact for maintaining a secure and efficient IT infrastructure, the role involves close collaboration with internal and external stakeholders.**Responsibilities**
- Lead the provision of secure and efficient IT infrastructure and services to the national business, including operational and strategic planning.
- Continuously review and improve the cyber security framework of the company to prevent and respond to threats and safeguard its information, assets, and services.
- Ensure compliance with relevant industry security standards and other legislation identified within the IT risk and compliance framework.
- Manage IT assets, security policies, audits, and assessments.
- Manage internal help desk function, and customer service ticketing system.
- Provide day-to-day leadership, management, and support of the internal ICT team, including recruitment, monitoring delivery against objectives, quality standards, personal development, coaching and appraisal.
- Manage technology licenses and subscriptions, including periodic renewals.
- Collaborating with our internal staff to analyse business requirements, provide functional and business analysis including process mapping, requirements gathering, scoping and estimation.
- Schedule, control and managing ICT systems performance, maintenance, cyber security, and risk mitigation, in a timely, cost effective and efficient manner.
- Develop, forecast, and manage ICT budget for assets and costs, monitor costs to ensure proper budgetary controls are exercised with continuous identification of potential cost efficiencies.
- Provide timely reports to senior management and/or board of directors.

**About You**
- Relevant tertiary degree and/or recognised qualifications within Information Technology.
- Demonstrable experience as a team leader amongst ICT staff in mid-sized to large businesses.
- At least 3-5 years’ experience as a team leader or similar in building and leading teams in a supportive culture which inspires people to achieve higher levels of performance. Minimum 3’ years’ experience in using a ticketing system to resolve issues.
- Relationship management - develop and maintain effective working relationships with the ability to influence, advise and support key decision-makers.
- Proven experience in ICT and business operations management roles.
- Existing rights to work in Australia.

Benefits include employee reward schemes, paid Birthday leave, health and wellbeing initiatives and discounts as well as company-funded income protection.We offer a competitive salary and benefits package (including Motor Vehicle Allowance and Fuel Card), as well as a dynamic, inclusive and collaborative work environment.**Job Details**:

- Location:

- Adelaide
- Work Type:

- FullTime
- Post Date:

- 2024-05-31
- Reference:

- 319