Ict Support Office

7 months ago

Adelaide Region SA, Australia Experis Full time

Leading Government Client is looking for Senior ICT Support Office / Desktop Support Technician / / Team Leader / IT Manager, APPLY NOW

May be placed into several schools where they will do X number of days at each school throughout the week.

**Will need to hold a valid Working with Children Check, they cannot commence work unless they have one.**

Will be expected to provide IT support to students, teachers and admin staff as requested. This is mostly face to face, there are components of remote and phone support when needed.

About this role
The Senior ICT Support Officer is responsible to the Senior Business Engagement Officer for delivering a range of specialist technical services, which support departmental ICT network infrastructure and information technology systems for sites across the state of South Australia. The Senior ICT Support Officer provides a high level of customer service in the delivery of second and third level support and technical advice relating to issues and requests logged by Education system users. This role is assigned to a dedicated school (normally a secondary or area school) that has requirement for a ICT Manager with the school to manage ICT environment and ICT staff working Collaboratory with the School staff (Principal, Business Manager, ICT Coordinator, staff, students )and Corporate ICT. The role identifies and applies relevant innovative strategies, policies and processes to effect successful outcomes in the installation, maintenance and problem resolution functions both independently and in collaboration with other team members or ICT providers and vendors. The Senior ICT Support Officer contributes to the development of ICT systems documentation including procedures, standards and policies as well as ensuring the department's service management tool is updated regularly and accurately with information and actions relating to incidents and requests

What you will do (key outcomes)
1. Provide high quality customer service and the delivery of specialized technical advice and services which support ICT administration, curriculum network and server infrastructure, and software systems for departmental sites across South Australia.
2. Influence workforce effectiveness by providing leadership and mentoring to ICT Support Officers to create a cooperative work environment and motivate the workforce to achieve quality outcomes, adapting to changing priorities as needed.
3. Deliver high quality second and third level technical advice on issues of some complexity including support, troubleshooting and consultancy services for a range of identified server, network and peripheral device problems, issues and service faults.
4. Ensure all tasks, service requests and incidents are accurately recorded and managed in the ICT Services' service management systems.
5. Contribute to the development and review of infrastructure and system documentation, procedure manuals, policies, standards and processes which contribute to the continual improvement of solutions and support whilst guiding delivery of best practice ICT infrastructure and network systems across all sites and services.
6. Plan, coordinate and undertake ICT administration and curriculum network infrastructure and systems related projects, audits, reviews and research including providing recommendations, solutions and clear and concise reporting.
7. Help to maintain a safe and healthy working environment by proactively reporting incidents, hazards and injuries

The capabilities you will bring (key competencies)
- Proven ability to work effectively as a member of a specialist team, under limited direction and set Position description |3 goals, determine priorities, select methods and techniques, establish timeframes, and plan and organise work while maintaining accuracy, integrity and confidentiality.
- Demonstrated knowledge and commitment to promoting and creating a safe and inclusive work environment, and the legislative requirements of Equal Opportunity and Work Health and Safety legislation.
- Experience in Education-based operating and ICT infrastructure systems, LAN/WAN equipment and ITIL methodology. (desirable)
- Knowledge of other non-Microsoft ICT infrastructure, software and/or technologies relevant to Education. (desirable)

Who you will work with (key relationships)
- ICT Support Officers
- Senior Business Engagement Officers
- ICT Business Engagement staff
- Business unit managers, school site leaders, administrative staff and IT coordinators
- Other SA Government agencies and external service providers

Qualifications; Desirable - Qualification in either Information Technology, Software or Network Engineering or equivalent experience

Special conditions
You will need a current driver's license and be willing to drive.
You may be asked to work out of hours.
You will need to travel within or outside South Australia.
You need to achieve mutually agreed performance goals.
You must have a current Working with Childre

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