Client Relations Agent

4 weeks ago

Caulfield, Australia Connect2Care Full time

Connect2Care started as a passion for two physiotherapists & has now become one of the fastest-growing allied health companies in Australia, with services nationwide. As a registered NDIS health provider, Connect2Care provides a range of community-based, allied health services to people of all ages & of all abilities.

Growing every day, with opportunities bubbling at every corner, Connect2Care is invested in delivering best-practice therapy to its clients. We also want to ensure their therapists feel satisfied & motivated to come to work every day.

Our team is a beautiful group of like-minded individuals working together to fulfil the same mission; to empower people to reach their personal goals.
- Be responsible for induction & training of new staff
- Be the front line to all client/key stakeholder queries
- Improve efficiencies with current softwares
- Improve knowledge & education around NDIS queries
- Work closely with the therapy staff & team leaders to ensure service delivery to clients is optimal
- Answer inbound calls & offer high-end customer service
- Operate the companys booking system
- Manage query stage enquiries, initial appointments, interpreters, NDIS paperwork & all other client management
- Liaise with clients, their families, & key stakeholders for those living with disability
- Work with Microsoft Office 365 & other Connect2Care software

This role presents a unique opportunity to make a significant difference in the lives of others, resulting in one feeling mightily rewarded by their work.

**Requirements**:

- Experience in Administration (desirable)
- Working with Children Check (WWCC or Blue Card)
- NDIS Worker Screening Check
- Evidence of COVID-19 vaccination (or valid exemption)
- Police Check & International Police Check (only applicable to individuals who have lived overseas)
- High IT literacy with experience in Microsoft Office 365

At Connect2Care, we dont just look at your qualifications; we look at the person as a whole, ensuring you are the right fit for the role & company. Connect2Care values the following qualities in their employees:

- A strong work ethic & professional manner
- Good communication skills (both written and verbal
- Highly organised, with exceptional time management & the ability to prioritise tasks
- Flexible, with the ability to adapt and respond to an ever-changing environment
- A go-getter attitude, showing initiative and a proactive approach to work
- Works well in a team
- Friendly, positive & approachable manner
- Client-centred care, tailoring response to the needs of the client
Exhibits & shows an understanding of inclusion & cultural sensitives
-

**Benefits**:
Connect2Care fiercely believes that _happiness is the key to success. _Knowing this, we place significant value on an exceptional work culture & a healthy work-life balance, hoping that our therapists love what they do

An open-door policy and ongoing opportunities to provide feedback on ways the company can improve are just examples of how the Connect2Care leadership team engage with their therapists to ensure they feel satisfied and appreciated within their role. We listen, we respond, & we act Additional benefits of working at Connect2Care include:

- Flexible working arrangements
- Benefits, discounts & rewards with premier retail & service partners
- EAP (Employee Assistance Program)
- Clearly defined career progression opportunities
- Necessary hardware & tools
- Annual leave loading included
- Opportunity to learn and be supported by a large Administration Team as well as a multidisciplinary team
- Guest speaker events covering interesting & relevant topics
- Social events, including team building & well-being activities
- Opportunities to relocate to almost anywhere in Australia
Unlimited drinks & snacks at all offices
-

**The Application Process**

Alternatively, if you would like to have a private and confidential conversation with someone from our Recruitment Team, please call 1800 950 288.

  • Client Relations Agent

    3 weeks ago

    Caulfield, Australia Connect2Care Full time

    Connect2Care started as a passion for two physiotherapists & has now become one of the fastest-growing allied health companies in Australia, with services nationwide. As a registered NDIS health provider, Connect2Care provides a range of community-based, allied health services to people of all ages & of all abilities. Growing every day, with opportunities...

  • Events and External Relations Coordinator

    3 weeks ago

    Caulfield, Australia Monash University Full time

    **The Opportunity** The Events & External Relations Coordinator supports the Monash Business School’s strategic engagement framework by providing a range of high level administrative, event coordination and external engagement services. The role supports the broader team objectives of delivering a professional program of engagement activities to build and...

  • Events and External Relations Coordinator

    5 days ago

    Caulfield, Victoria, Australia Monash University Full time

    The OpportunityThe Events & External Relations Coordinator supports the Monash Business School's strategic engagement framework by providing a range of high level administrative, event coordination and external engagement services. The role supports the broader team objectives of delivering a professional program of engagement activities to build and enhance...

  • Sales Associate

    6 days ago

    Caulfield, Australia Gary Peer & Associates Full time

    2024-03-25 - Gary Peer & Associates are a dynamic and leading real estate company dedicated to providing exceptional property solutions to our clients. - With a commitment to excellence and passion for property and people, we are seeking experienced Sales Associate to join our team. - As an experienced Sales Associate, you will be responsible for guiding...

  • Resident Experience Team Member

    5 days ago

    Caulfield, Victoria, Australia UniLodge Full time

    Essence Communities is a part of Australia's leading student accommodation provider, UniLodge. Our property management platform is shaped from a 25+ year track record in property and asset management. Our foundation of experience and expertise propels our operation to lead the transformation of Australia's rental sector.Imagine working in one of Melbourne's...

  • Leasing Manager

    3 weeks ago

    Caulfield, Australia Gough Recruitment Full time

    **The Client**: Dominating the area with short term accommodation, this client predominantly looks after properties with lease agreements above 3 months. Growing quickly and extremely successfully, they are looking for the next superstar addition to the team. **The Role**: - Manage vacancies and ensure that properties have occupants at all times, all...

  • Leasing Manager

    2 months ago

    Caulfield, Australia Gough Recruitment Full time

    **The Client**: Dominating the area with short term accommodation, this client predominantly looks after properties with lease agreements above 3 months. Growing quickly and extremely successfully, they are looking for the next superstar addition to the team. **The Role**: - Manage vacancies and ensure that properties have occupants at all times, all...

  • Sales and Marketing Administrator

    4 weeks ago

    Caulfield North, Australia Spire Recruitment Full time

    Work for a culturally strong organisation with a huge name in the South East - Friendly small team providing a supportive work environment - Great company culture with a bonus team trip to Bali when targets are met **The Client** Join a dynamic real estate team located in the South East. You will be supporting a fabulously success sales agent, bringing the...

  • General Manager

    3 weeks ago

    Caulfield, Australia UniLodge Full time

    Exciting BTR management position based at Realm Caulfield - Lead an existing high performing team, within a business that has a pipeline of BTR assets and growth opportunities - Highly autonomous role with ability to make an impact and drive success **ABOUT ESSENCE COMMUNITIES** Essence Communities have been at the forefront of this emerging sector,...

  • Resident Experience Leader

    4 weeks ago

    Caulfield, Australia UniLodge Australia Pty Ltd Full time

    Drive exceptional resident experience with your team within a new BTR premium residential development - Work in a fun and collaborative team and client environment - We have a pipeline of BTR assets and growth opportunities **ABOUT ESSENCE COMMUNITIES** Essence Communities have been at the forefront of this emerging sector, operating their leading BTR...

  • Temporary Receptionists

    4 weeks ago

    Caulfield, Australia Gough Recruitment Full time

    On-going Temp Reception Roles Available - Temp to permanent opportunities available - Beautiful offices, great hourly rate, your step in the door!! Most temping assignments aren't advertised as most roles are urgent assignments & are filed with regular temps. Sign up today as these roles are first in best dressed. If you are looking to take a step into the...

  • Resident Experience Leader

    5 days ago

    Caulfield, Victoria, Australia UniLodge Australia Pty Ltd Full time

    Drive exceptional resident experience with your team within a new BTR premium residential development Work in a fun and collaborative team and client environment We have a pipeline of BTR assets and growth opportunitiesABOUT ESSENCE COMMUNITIESEssence Communities have been at the forefront of this emerging sector, operating their leading BTR management...

  • General Manager

    5 days ago

    Caulfield, Victoria, Australia UniLodge Full time

    Exciting BTR management position based at Realm Caulfield Lead an existing high performing team, within a business that has a pipeline of BTR assets and growth opportunities Highly autonomous role with ability to make an impact and drive successABOUT ESSENCE COMMUNITIESEssence Communities have been at the forefront of this emerging sector, operating their...

  • Temporary Receptionists

    5 days ago

    Caulfield, Victoria, Australia Gough Recruitment Full time

    On-going Temp Reception Roles Available Temp to permanent opportunities available Beautiful offices, great hourly rate, your step in the doorMost temping assignments aren't advertised as most roles are urgent assignments & are filed with regular temps. Sign up today as these roles are first in best dressed.If you are looking to take a step into the Real...

  • General Manager

    3 weeks ago

    Caulfield, Australia UniLodge Full time

    Exciting BTR management position based at Realm Caulfield - Lead an existing high performing team, within a business that has a pipeline of BTR assets and growth opportunities - Be part of a significant project with the ability to make an impact and drive success **Why Essence Communities** Essence Communities have been at the forefront of emerging Build...

  • Resident and Community Coordinator

    2 months ago

    Caulfield, Australia UniLodge Australia Pty Ltd Full time

    Full-time position - 38 hours per week. - Plenty of opportunity to grow and learn new skills - Play a pivotal role in our journey to create a well-rounded and positive living experience Essence Communities unique offering provides tailored Build to Rent (BTR) Management Solutions, for projects across Australia and New Zealand. As one of the few operators...

  • Resident and Community Coordinator

    7 hours ago

    Caulfield, Australia UniLodge Australia Pty Ltd Full time

    Full-time position - 38 hours per week. - Plenty of opportunity to grow and learn new skills - Play a pivotal role in our journey to create a well-rounded and positive living experience Essence Communities unique offering provides tailored Build to Rent (BTR) Management Solutions, for projects across Australia and New Zealand. As one of the few operators...

  • Resident and Community Coordinator

    5 days ago

    Caulfield, Victoria, Australia UniLodge Australia Pty Ltd Full time

    Full-time position - 38 hours per week. Plenty of opportunity to grow and learn new skills Play a pivotal role in our journey to create a wellrounded and positive living experienceEssence Communities unique offering provides tailored Build to Rent (BTR) Management Solutions, for projects across Australia and New Zealand. As one of the few operators within...

  • Allied Health Assistant

    2 months ago

    Caulfield, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community-based services. - **Allied Health Assistant Grade 2 (IN29)**: - ** Community Rehabilitation...

  • Allied Health Assistant

    2 months ago

    Caulfield, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory, to inpatient and home and community-based services. - **Allied Health Assistant Grade2 (IN29) or 3 (IN30) - depending on...