Motor Claim Specialist

2 weeks ago

Melbourne, Australia Suncorp Group Full time

**Join the Road to Success with Suncorp - Become a Motor Claim Specialist**

Are you a customer service rockstar with a passion for making a difference? Our Melbourne Team is on the lookout for exceptional individuals to join our dynamic Motor Lodgment team on a permanent basis. We have a mix of Full-Time & Part-time roles available roles available.

Why Choose Suncorp? As a Motor Claim Specialist at Suncorp, you will play a crucial role in assisting customers who have experienced motor accidents or damage from weather events. Here's an overview of what the role entails and what you can expect:
**Position Overview**:

- **Job Title**:Motor Claim Specialist
- **Location**: 530 Collins Street, Melbourne, VIC
- **Salary**: $60,000 + 11.5% Super + penalty rates on eligible shifts (ProRata for Part-time roles)
- **Work Arrangement**:You will be required to attend office once fortnight as well as ad hoc requests, the rest of the time it will be remote working - after you have completed your 7 weeks of full-time training
- **Shift Patterns**:Full-time & Part-time roles available**_ - _**_please see shift patterns below_
- **Training**:7 weeks of full-time paid training (Monday to Friday, 8:30 am to 4:30 pm) before transitioning to the regular shift pattern
- **Training Format**:Combination of classroom and on-the-job training, including high support training
- **Training Location**:Onsite at 530 Collins Street, Melbourne, VIC
- **Holiday Restrictions**:No holidays allowed during the 7-week training period

**Responsibilities**:

- Deliver excellent customer service by providing efficient solutions and responses to customer enquiries
- Handle Motor Claim enquiries via telephone and online channels.
- Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.
- Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance.

**Qualifications & Skills**:

- Passion for delivering exceptional customer service with demonstrated experience in customer service roles.
- Proficiency in using computer systems and ability to navigate multiple systems.
- Strong verbal communication skills to listen, build rapport, and convey complex information effectively.
- High level of resilience, empathy, and adaptability to handle various customer situations.
- Commitment to self-development and eagerness to enhance skills and capabilities in the role.
- Ability to work collaboratively as a supportive team member.

**Shifts & Hours**

**We are currently recruiting for the below shift options**:
**Full-Time**
- **Option 1: Monday - Friday 37.5 hours -**_ start window between 8am-10am_**:

- **Option 2: Monday - Friday 37.5 hours -**_ start window between 3pm-5pm_**

***Part-Time**
- **Option 3: Monday to Friday - 25 hours per week **_- start window between 4pm-6pm_**
- ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown._

**What we can offer you**

**Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include**:

- **Salary** - $60,000 + 11.5% Super + penalty rates on eligible shifts (ProRata for Part-time roles)
- **Employee discounts and rewards -** exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support -** We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave -** All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness -** We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 31 Oct 2024 AUS Eastern Daylight Time
**Applications close**: 10 Nov 2024 AUS Eastern Daylight Time

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