Motor Vehicle Claims Consultant

3 weeks ago

Melbourne, Australia Gallagher Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
**About the Role**

As a Motor Claims Consultant, you’ll provide a cost effective, professional and customer focused general insurance claims management service relating to the processing of Motor Claims. You will play a key role in providing the highest level of customer service and claims advice to Commonwealth Government Agencies in the management of motor vehicle claims for the Comcover portfolio.

Our team is currently recruiting for both permanent and fixed-term contract motor claims consultants.

**Responsibilities**:
**Your responsibilities**

As part of a unique and interesting team and portfolio, your day-to-day activities will include:

- Undertaking end to end claims management of an interesting and unique portfolio of Motor Vehicle claims for an established client contract
- Raising payments and settle claims with client service instructions, company guidelines and delegated authority
- Resolving complaints in accordance with company guidelines
- Finding opportunities for process improvement and recognise potential fraud/recovery indicators for claims where applicable
- Ensuring attention to detail with data integrity which directly correlates to GB’s fee invoicing and the reconciliation of client bank accounts
- Complying with the Legal Services Directions and in particular the obligations on the Commonwealth to act as a Model Litigant, The General Insurance Code of Practice, Public Governance, Performance and Accountability Act, and others

Qualifications:
**About You**

We are looking for a motivated and enthusiastic individual who also has:

- Motor claims handling or general claims management experience
- Passion and drive to take ownership of your own portfolio of claims
- Outstanding attention to detail, organisational and time management skills
- Excellent interpersonal, spoken and written communication skills

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements - including Work from Home
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and employee assistance program for yourself and immediate family members.
- Staff benefits including additional purchased leave, novated leases, retail & health insurance discounts and more

**To Apply**

If this sounds like the job for you, then we want to hear from you today

Click on
**Apply** for this Job.

T
_o be considered for this opportunity you must have right to live and work in Australia when applying._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._

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