Claims Consultant

4 weeks ago


Melbourne, Victoria, Australia Fuse Recruitment Full time
Motor Claims Consultant Opportunity

We are seeking a dedicated and experienced Claims Consultant to join our team at Fuse Recruitment. As a Motor Claims Consultant, you will be responsible for managing the end-to-end claims process for our direct-to-consumer insurance brands.

Key Responsibilities:
  • Manage the full claims process from lodgement to settlement
  • Liaise with customers to provide empathetic and professional support
  • Act as the initial lodgement point for customers
  • Negotiate options as required for accurate processing of claims
  • Work within set procedures and standards to ensure all claims are processed in an efficient and effective manner
Requirements:
  • Proven track record of claims management experience or similar in a complex Customer Service environment
  • A detail-oriented approach with a commitment to delivering excellent customer service
  • Highly organized and able to work under pressure in a fast-paced environment
  • Proven analytical and critical thinking capabilities
  • Ability to show empathy and compassion by providing best commercial outcome

If you are a motivated and experienced Claims Consultant looking for a new challenge, please apply now. We look forward to hearing from you.


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