Claims Consultant

2 weeks ago


Melbourne City Centre, Australia HAYS Full time

Assist customers with the lodgement, assessment and settlement of motor insurance claims

**Your new company**

This large insurance organisation with well-known and reputable brands are seeking Claims Consultants who share the same values in customer service to join their team on a temporary basis.

**Your new role**

While handling enquiries, informing customers on the progression of insurance claims and keeping accurate records. Your duties will include but not limited to:

- Lodgement, assessment and settlement of claims determining policy coverage
- Investigate, assess and negotiate cases on an individual base
- Liaising with internal and external parties throughout the investigation of the claim
- Working to meet set key performance indicators

**What you'll need to succeed**

To succeed in this role you will have a genuine interested in helping people with the confidence to make decisions that are line with policies. Key skills you will bring to this role to handle claims efficiently include:

- Excellent customer service skills and ability to build rapport with third parties
- Good communication and negotiation skills
- High attention to detail
- Strong time management
- confident computer skills

These roles will be initially for 3 months with potential for extension.

**What you'll get in return**

In return you will be working from and provided classroom style training along with ongoing support. You will be working 38hrs a week, between 8.00am - 6.00pm working Monday through to Friday.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2847154


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