Sea Freight Operations Manager

6 months ago

Melbourne, Australia Pace Appointments Full time

Pace Appointments Vic have partnered with a leading Sea Freight provider. Together, we are looking for a customer centric, mature-minded Sea Freight Operations Manager to join their team in Melbourne's North West.

Reporting to the Branch Manager, you will lead and mentor a team of freight forwarding professionals. Day to day you will encourage and develop the team, ensuring you lead from the front. You will have an unparalleled customer focus, thriving on your integrity.

As an experienced Operations Manager you:

- Ensure operations department runs as a cost effective unit
- Calculate overseas profit splits
- Manage and appraise staff
- Review sea export SLI’s received
- Inspect all dangerous goods documentation and cargo (where applicable)
- Analyse reports and figures with Branch Manager (when required)
- Enter overseas costing into the operational system
- Documenting Document Change Requests
- Assess investigate and prevent non-conformances
- Recording internal and external complaints on QIR’s
- Responsibility for completing a Skills Inventory and to ensure that all training received is recorded on personal Training Inventory
- Conduct Audits and Quality Assurance in a time effective manner
- The responsibility for documenting all changes resulting from management reviews, the approval of changes to documents and the subsequent re-issue once these changes have been incorporated

**What You Need**
Along with your personal attribute of being a personable, driven and versatile leader you will need to bring:

- Experience in a similar role, within Freight Forwarding
- Demonstrated experience leading a diverse team
- Excellent communication skills
- Excellent negotiation skills
- High attention to detail

Your professional presentation and communication skills, along with true passion for providing exceptional customer experiences will play a major role in achieving success, both professionally and personally.

**Benefits**
As well as joining an incredible team, a global organisation and a brilliant management team, you will also get:

- A competitive remuneration package
- Bonus structure
- Strong and supportive leadership team

If you are an experienced Sea Freight Operations Manager who thrives on delivering exceptional customer service and growing & developing a team, this position is for you

**Please note**: This position is only open to Australian residents.

Pace Appointments is not authorised to issue work permits/visas to non residents.

If this sounds like you, or someone you know, feel free to reach out for a confidential discussion via

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