Lead Workplace Experience Coordinator

2 months ago

Perth, Australia CBRE Full time

Posted- 13-Jan-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service- Location(s)- Perth - Western Australia - Australia- **Work for a new GWS client who are leaders in the consulting space for Engineering**:

- ** Be part of a fast-paced facilities management team within a corporate environment**:

- ** Based in Perth**

**Culture of our team at CBRE GWS**:
CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts.The Lead Workplace Experience Coordinator is responsible for supervising and undertaking the daily operations of the Workplace Experience team and ensuring that the client’s business needs are met at a high standard.**Here's a snapshot of your day;**
- Supervise personnel assigned to workplace experience services, including establishing work schedules, assigning tasks, cross-training staff to perform multiple duties as back-up, prepares and delivers performance appraisal for staff.
- Maintain records of costs incurred by workplace team activities. Ensure all billings for business services are invoiced and billed as required.
- Greet employees and announces clients and visitors.
- Conducts guest registration through badging software.
- Issue visitor passes and validate parking.
- Receive and direct incoming calls to appropriate parties.
- Respond to customer requests and complaints promptly with accurate and thorough information according to the specific request.
- Provide support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management.
- Maintain records of vendor proof of insurance and contractual documentation in place, per requirements and collaborate with vendors employees who provide services and goods.
- Deliver orientations, such as tours of facility, how to submit a workorder, where supplies are kept and ordering procedure, amenities, and software ordering.

**Skills and experience you'll need to thrive in this role**:

- Minimum of 4 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.
- Comfortable meeting and engaging with new people.
- Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.

**What's in it for you?**
- Flexible working days/week, work-life balance
- Rewarding career with great developmental opportunities within GWS and across CBRE
- A great opportunity to make your mark in a growing business.
- Extensive training opportunities which can be tailored to your career goals
- Opportunity to be exposed to world class facilities management services

We look forward to hearing from you

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