Technical Support Specialist

3 days ago

Sydney, Australia FareHarbor Full time

**About FareHarbor**

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) to operate and grow.

With over 20,000 clients across 90+ countries—we're the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 700+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

**FareHarbor Core Values**:

- Think Client First
- We Are One 'Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge

**Why FareHarbor?**

Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we've known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

**About the Role**:
As a Technical Support Specialist, your entire directive is to optimize the FareHarbor client experience. Our clients love us, and we love them. We are like the doctors of FareHarbor - doing routine checkups on our clients, and suggesting improvements to their FareHarbor setup, ensuring they are healthy and successful. The Technical Support Specialist focus on improving the livelihood of Entrepreneurs trying to live out their dream.

This position is responsible for working with our live accounts. Your entire directive is to optimize the FareHarbor client experience. This role will be a combination of strategically working to suggest changes to promote client success, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers. We are looking for a supreme problem solver and creative individual who is willing to do whatever it takes for each FareHarbor account.

**What you'll do here**:

- Build and maintain existing relationships to ensure they are comfortable using FareHarbor and will be a long-term customer
- Pro-actively target clients with large opportunities for growth with the platform
- Become an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management
- Understand the differences between FareHarbor and other online booking platforms to effectively communicate with clients
- Become well versed in online booking trends in the tour and activity industry to share relevant information with clients
- Be a team player and enjoy working in a fast-paced environment while maintaining calm composure working under high-pressure situations

**Requirements**:

- Undergraduate degree
- Some experience in B2B or B2C sales
- Ability to work collaboratively and independently
- Proven ability to keep organised and prioritise workload
- Excellent time management skills
- Well-spoken and well written
- Comfortable suggesting change
- Confident working in a fast-paced environment
- Easily able to adapt to change
- Problem-solving

**Bonus points**:

- Experience working with Small / Medium & Large-sized businesses

**Benefits**:

- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- Opportunity to share your ideas and make a difference in a growing company.
- Fast-paced, high-energy and engaging work environment.
- 25 days of annual leave
- Work-from-home assistance
- Educational Opportunities
- Social hours & events and team-building
- Hybrid friendly
- Wellness benefits (Headspace subscription & wellness webinars)
- FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, nati

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