Manager, Small Business Acquisition

6 months ago

Sydney, Australia Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This position is responsible for all aspects of leading and managing a team of 9 Business Development Executives (BDE’s) to deliver annual BCV and New Accounts Acquired volume targets. The BDE’s are responsible for Small Business Sales to local small businesses in the Small Business Services segment ($500K-20M company turnover).

**Key deliverables**:

- Lead the sales team to deliver against prospect conversion, new accounts acquired and Booked Charge Volume by driving a high performance team culture through the development and management of training, motivation and performance coaching programs, tracking individual team member performance, identifying performance gaps and developing appropriate performance management strategies
- Develop and manage sales effectiveness strategies including key performance indicators for pipeline management, lead management practices, self-generation techniques, conversion rates and booked charge volume outcomes.
- In order to be successful, the individual must be able to demonstrate experience in coaching at all levels of the sales cycle. The successful applicant will have demonstrated ability in achieving outstanding results through others in a phone sales environment.
- Critical to the success of the individual will be the individual's ability to motivate and engage individual team members to exceed goals.
- Aggressively manage the sales pipeline ensuring the pipeline is robust and will meet the targets including accurate and timely reporting of the pipeline and prospects in the pipeline.
- Fully engaging in the Performance Management and Development Planning Process with a clear focus on employee engagement.
- Align strategies with sales colleagues and share best-in-class practices, to ensure consistency and quality across the Small Business Services Sales (SBS).
- Contribute to the strategic direction of the SBS channel
- Effectively manage projects and initiatives leveraging stakeholder engagement, cross line of business collaboration, and change management to completion
- Support the Director of Small Business Acquisition in leading key change management initiatives across SBS and the broader Small Business Acquisition team.

**Minimum Qualifications**
- Exceptional leadership experience with a proven ability to drive teams to deliver and exceed KPI’s and sales targets
- A proven ability to build team and individual capability through effective coaching in a phone sales environment
- A track record of driving change and building a high performing team culture
- An appreciation for financial statements (financial acumen)
- Experience in developing and implementing strategic initiatives/plans
- Experience in Acquisition and B2B corporate sales

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

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