Software Implementation Specialist Lead

7 months ago

Melbourne, Australia Journal Technologies Full time

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.

We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.

Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, and a growing number of remote staff across North America and the world.

Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.

**Software Implementation Specialist** Lead**:
Journal Technologies is looking for a key member of the implementation team, responsible for delivering contracted products and services such as reports, business rules, and general software configuration.

**Responsibilities**:

- Configure case management software using built-in administrative user interface including forms (screens), searches, and workflow
- Create business rules within the software using Groovy and Velocity
- Gather specifications for and reviews data conversion
- Actively work on document/report specification gathering, development and review
- Conducts onsite administrative and user training and go-live assistance
- Experience managing and leading a team of 5 - 10 people across different locations including offshore.

**Requirements**:

- Knowledge of Windows Server-based environments and networks
- Knowledge of interfacing with REST and SOAP APIs
- Bachelor's degree, or equivalent work experience, or PMP or CAPM certification
- Analytical Thinker - effective at understanding problems and developing one or more approaches to solving the problem
- Communication - possess effective verbal and written communication skills suited for technical audiences, peers and clients
- Excellent customer service skills
- 5+ years of professional, full-time experience with querying relational databases, preferably TSQL or PL/SQL
- Must be able to travel frequently for work

**Preferred Qualifications**/**Experience**:

- Working in software companies
- Case Management software vertical
- Courts/legal/policing environment strongly preferred

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.

**Reports to**:Head of Technical Services

**Location**:Melbourne (preferred)

**Why Journal Technologies?**
- Competitive compensation based on skills, experience, and years of service.
- Competitive paid time off as well as paid holiday time.
- Annual professional development funds - $1,500 USD annual per employee.
- Book subscriptions with an extensive library in each office for personal and professional growth.
- Flexible working hours.
- Ability for employees to work from a remote location (e.g., home) or office.
- Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
- Travel opportunities between Journal Technology offices and with clients.
- We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.

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