Srss Case Manager

6 months ago

Carlton, Australia SSI Full time

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

Do you want to work with a leading purpose driven, community-based organisation?
SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.
About the Team
The Federal Government’s Status Resolution Support Services (SRSS) program provides assistance to eligible asylum seekers, including accessing financial support, accommodation, healthcare, employment and education.
We deliver the SRSS program to eligible people seeking asylum living in the community on bridging visas. We are one of two national providers delivering services in NSW, ACT, Queensland, Northern Territory, Victoria and Tasmania.
About You
The Case Manager is responsible for providing holistic case management support to newly arrived refugees and asylum seekers within the Status Resolution Support Service (SRSS) in Victoria under contract with the Department of Home Affairs (DHA). The SRSS program is a complex and multifaceted program model that works with asylum seekers in the community that are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status. This position will be responsible for ensuring the effective and efficient delivery of face to face and remote quality services with refugees and asylum seekers. The position will report to an SRSS Team Leader and will work within a team of up to 7 Case Managers from a variety of backgrounds and disciplines. Each Case Manager will provide day to day services predominately to families with children and single adult clients over the age of 18.

**Key Responsibilities**:

- Develop holistic and client centred case plans with involvement of the client/s.
- Ensure appropriate exit planning and transition to post SRSS support within an appropriate timeframe.
- Undertake comprehensive and regular needs and risk assessments of clients against the vulnerability criteria for the SRSS program.
- Support the clients to develop independent skills and to access appropriate supports in their community.
- Organise case conferences for clients with complex needs.
- Maintain accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and procedures.
- Ensure consistently high-level service is provided to asylum seekers through teamwork and support to SRSS colleagues.
- Prepare client for exit from the service and establish closure with the client.
- Other duties as directed from time to time within your skills range and capacity.

**Essential Criteria**:

- Diploma/Degree in Community Services/Welfare or related discipline.
- Minimum two years’ casework experience, ability to work independently on general casework tasks with mínimal supervision.
- Understanding of case management approaches and theoretical frameworks.
- Experience working with CALD clients.
- Developing expertise in related field (Human Services), e.g. housing, health, community services.

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process
At SSI we have a zero tolerance for chi

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