Rostering and Services Coordinator

6 months ago

Carlton, Australia INDEPENDENT DISABILITY SERVICES Full time

**Your new work opportunity**

Independent Disability Services (IDS), based in Carlton and extending across Greater Melbourne, is driven to provide **‘Exceptional Client Experiences’**. We are focused on developing a team culture where all interactions are made with a _‘feels like family’_ approach. IDS has an equal opportunist philosophy for our clients and employees. We provide services and support with Care, Kindness and Open Communication.

We highly encourage people with disabilities to apply. Our building has a wide range of accessibility functions which will help with your day-today operations.

**The Role**

As the client services rostering coordinator you will maintain and coordinate community care services within the IDS client portfolio. They are the primary contact and interface for clients and Support Workers. The position builds relationships with a range of internal and external stakeholders to ensure that the client experience is exceptional, and services are responsive to their needs. Coordinators are valued, supported, and developed to deliver the best practice client experiences and representing the organisation’s values and standards. This position is an important role within the organisation and is high paced, and client focused.

**Our Clients**

Our clients are the focus of everything we do and the decisions that we make. Every person is unique in their needs and aspirations. When you are a member of the IDS Team, you are an essential part of the client's journey as they work towards their goals.

**Key components of the role**
- Ensure that rosters are developed and reviewed, that clients and support workers are appropriately matched, and shifts are staffed.
- Ensure case-notes and shift sign offs are completed daily.
- Receive incident reports and appropriately record and follow up in accordance with policies.
- Contribute to the growth and expansion of services by excellent phone manor and phone engagement.
- Communicate regularly with support workers, participants, and families to ensure they are fully informed of rosters.
- Schedule and process changes in our rostering system
- Resolve rostering issues.
- Maintain regular contact with clients and support workers, including face to face meetings, as a means of getting to know each person, thereby building, and maintaining relationships.
- Prioritising and managing a high volume of inbound and outbound calls and ad hoc administration tasks.
- Completion of shift assignment to DSWs
- Sign offs are per pay time frame and completed every Monday as per requested by finance.
- Any discrepancies are to be reported to manager.

**What we are looking for**
- 2-3 years experience in the service coordinator role.
- A client and outcomes focused approach, with an emphasis on making the client experience exceptional is essential.
- Displays excellent interpersonal skills in communication and excels at building trusted relationships.
- Has demonstrated experience in workforce scheduling or rostering within the disability or aged care sectors.
- Supervisory experience with a focus on mentoring, and development of staff
- Proven ability to develop and maintain effective working relationships with stakeholders at all levels.
- Ability to handle complaints and resolve disputes and conflicts effectively and courteously.
- Demonstrated understanding of NDIS
- Computer literacy with proficiency in the use of MS Office suite and working knowledge of client management systems and databases.
- Has excellent time management skills, with the ability to manage changing priorities.
- Is emotionally intelligent, and able to empathise and respond to participant and families changing needs appropriately.
- Is resilient and can work calmly and effectively under pressure.
- Loves working in a fast-paced environment.
- Can work autonomously, whilst also being an active team member with a ‘can-do’ attitude

**Desired Skills**
- Experience in Disability services/NDIS
- Capable of typing 40 words per minute.

Our Staff are:
**Competent** - Having the necessary ability, knowledge, or skill to do something successfully.

**Resourceful** - Having the ability to find quick and clever ways to overcome difficulties.

**Reliable** - Consistently good in quality or performance, able to be trusted.

**Empathetic** - Showing an ability to understand and share the feelings of others.

**Sincere** - Free from pretence or deceit; proceeding from genuine feelings.
- NDIS Screening Check
- Working with Children’s Check
- Two relevant and professional reference checks

**What's in it for you?**

Part of an inclusive team that takes pride in the support it provides to clients and staff.

Ongoing personal and professional development.

Your work-life balance is respected and supported.

NFP salary packaging available.

**To find out more**

Please contact one of our office managers on 03 9340 5100

If you are a person with disabilities, we can make concessions to sched

  • Rostering and Services Coordinator

    5 months ago

    Carlton, Australia INDEPENDENT DISABILITY SERVICES Full time

    **Your new work opportunity** Independent Disability Services (IDS), based in Carlton and extending across Greater Melbourne, is driven to provide **‘Exceptional Client Experiences’**. We are focused on developing a team culture where all interactions are made with a _‘feels like family’_ approach. IDS has an equal opportunist philosophy for our...

  • Rostering and Services Coordinator

    1 month ago

    Carlton, Australia INDEPENDENT DISABILITY SERVICES Full time

    **Your new work opportunity** Independent Disability Services (IDS), Head office is based in Carlton and services are delivered in client’s homes and in the community across Greater Melbourne. IDS seeks to provide the best possible services and support to enhance the lives of people with disabilities and their families. We highly encourage people with...

  • Client Services Coordinator

    4 weeks ago

    Carlton, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Permanent Full Time Position (80hrs per f/n) + monthly ADO**: - ** Grade 3...

  • Support Coordinator

    5 months ago

    Carlton, Australia INDEPENDENT DISABILITY SERVICES Full time

    Independent Disability Services (IDS) is a NDIS & TAC/ WorkSafe registered disability services provider. Independent Disability Services is committed to offering our clients choice in their support services and assisting them to live in a way that they choose. We offer a wide range of services and provide complex support across disability...

  • Ndis Support Coordinator

    5 months ago

    Carlton, Australia INDEPENDENT DISABILITY SERVICES Full time

    Do you know your role as a Support Coordinator - then we want YOU ! Independent Disability Services (IDS) is a NDIS & TAC/ WorkSafe registered disability services provider. We deliver a wide range of services and provide complex support across the Disability, **Out of Home Care (OoHC) and Private Aged Care sectors** in a range of settings including home...

  • Acquisition and Engagement Coordinator

    5 months ago

    Carlton, Australia INDEPENDENT DISABILITY SERVICES Full time

    Are you passionate about making a difference in the lives of people with disabilities? Do you have a knack for building strong relationships and driving growth? Join our dedicated team at Independent Disability Services (IDS) as an Acquisition and Engagement Officer. Would you like to use your knowledge of NDIS to help clients access our services? Are you a...

  • Marketing Coordinator

    5 months ago

    Carlton, Australia INDEPENDENT DISABILITY SERVICES Full time

    **Marketing Coordinator Ad** Are you an experienced marketing professional in social media and/or commercial marketing? Would you like the opportunity to learn how or continue to make a difference in the lives of people with disabilities? Join our dedicated team at Independent Disability Services (IDS) as a Marketing Coordinator where you will get the...

  • Customer Service Coordinator

    5 months ago

    Carlton, Australia YMCA Recreation Full time

    Develop your career in customer service in this supported leadership role - Role located at Carlton Baths - $61,230 per annum + super | Full-Time - Our Vision is a better tomorrow where all people can belong._ As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun...

  • Clinical Services Coordinator

    1 week ago

    Carlton, Victoria, Australia ForHealth Group (Dayforce) Full time

    Exciting Opportunity to Lead Treatment Room OperationsWe are seeking a highly skilled and experienced Registered Nurse to join our team as a Part-Time Treatment Room Team Leader at our busy practice in Carlton, VIC. As a key member of our medical centre team, you will play a crucial role in delivering high-quality patient care and contributing to the success...

  • Qualified Disability Services Officers

    7 months ago

    Carlton, Australia Sherry Consultant Services Full time

    **You will be required to;** - Plan, manage, evaluate and provide guidance to a team of support officers - Assess clients' needs and plan, develop and implement educational, training and support programs - Manage allocated resources and provide input to budget planning and estimates - Communicate, liaise and negotiate with consumers, families, staff,...

  • Allocations Officer

    6 months ago

    Carlton, Australia INDEPENDENT DISABILITY SERVICES Full time

    **Allocations Officer - On Call After Hours** **Required Attributes** - Strong computer literacy - Capacity to work independently with minimum supervision - Excellent telephone and problem-solving skills - Understanding of disabilities - Allocations experience **Benefits** - Professional development assistance - Work from home After hours on call phone...

  • Project Administrator

    3 months ago

    Carlton, Australia HARRISON FRIEDMANN & ASSOCIATES PTY. LTD. Full time

    **Our Company**: Harrison Friedmann & Associates (HFA) Pty Ltd are a small, family orientated, survey and land development company located in Carlton (NSW). Established in 1980, we provide services specialising in Surveying, Project Management, Civil Engineering and Water Service Coordination (WSC), accredited by Sydney Water. We are looking to grow our WSC...

  • Social Media Coordinator

    5 months ago

    Carlton, Australia Clinica Lase Full time

    Join our dynamic team as a Social Media Coordinator! Do you have a passion for crafting compelling digital narratives? We're on the lookout for someone who thrives in the fast-paced world of social media and is eager to make an impact in the skin, laser and aesthetics industry. **Responsibilities**: **Content Creation**: - Devise content strategies in line...

  • Oshc Assistant Coordinator Carlton

    5 months ago

    Carlton, Australia Junior Adventures Group Full time

    Description and Requirements Whether you're experienced in the Education or childcare sector, have done some babysitting, this is the first time you're thinking about working with children, or anything in between, THIS is the role for you! Our Outside School Hours Care service, Carlton, HHN, is looking for a passionate Assistant Coordinator to assist with...

  • Care Coordinator

    7 months ago

    Carlton, Australia Altius Group Full time

    Opportunities for career growth with focus on continuous development - Experience a supportive and dynamic work environment - Join a leading healthcare staffing solutions provider making a real difference Located in Carlton, Ontime Healthcare is a premier staffing solutions provider for individual care recipients in their homes, hospitals, and nursing homes...

  • Venue Manager

    2 months ago

    Carlton, Australia Heartattack and Vine Full time

    Heartattack and Vine Heartattack And Vine is seeking a new Venue Manager who shares our love for warm hospitality, creating great customer experiences and outstanding food and drink. In our 10th year in Carlton, Heartattack And Vine is an all day venue that has become an institution within the local community. What we will bring to the right applicant: -...

  • Health Information Coordinator

    2 weeks ago

    Carlton, Victoria, Australia Dental Health Services Victoria Full time

    About the RoleWe are seeking a skilled Health Information Officer to join our team at Dental Health Services Victoria. This casual role offers flexibility and a range of available hours.As a key member of our team, you will be responsible for providing accurate record keeping and access to patient records across the Royal Dental Hospital Melbourne (RDHM)....

  • Disability Support Worker

    5 months ago

    Carlton, Australia Ability Plus Disability Services Pty Ltd Full time

    **Disability Support Worker - Casual Postion** - Ability Plus Disability Services specialises in the provision of client-centred in home care and community based services throughout Victoria. We offer a great pay rate (competitive SCHADS Casual Award), ongoing online training, supportive coordinators and flexible work arrangements._ **We are looking to...

  • Disability Support Worker

    5 months ago

    Carlton, Australia Ability Plus Disability Services Pty Ltd Full time

    **Disability Support Worker - Casual Position** - Ability Plus Disability Services specialises in the provision of client-centred in home care and community based services throughout Victoria. We offer a great pay rate (competitive SCHADS Casual Award), ongoing online training, supportive coordinators and flexible work arrangements._ **We are looking to...

  • Administrative Operations Coordinator

    4 days ago

    Carlton, Victoria, Australia Altius Group Full time

    Unlock a Rewarding Career in Business OperationsWe are seeking an experienced Administrative Operations Coordinator to join our dynamic team at Altius Group.About the Role:Provide high-level administrative and operational support to our Directors, Divisional Directors, Team Leaders, and their direct reports.Liaise with internal and external stakeholders,...