Customer Success Manager- Procurement
4 months ago
**About the role**:
The Procurement Systems division of ReadyTech is a leading provider of enterprise contract management and procurement software, dedicated to transforming how businesses manage their contracts and procurement processes. Our innovative solutions empower organisations to reduce corporate waste and enable better business outcomes through streamlined operations, enhanced governance and compliance, improved supplier performance, and optimized spend management across the enterprise.
**About us**:
Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.
**You will get to**:
- Learn and articulate value proposition
- Research customer accounts, identifying key stakeholders, and generating interest
- Manage the complete customer success cycle
- Adopt and deploy ReadyTech’s ‘Client Engagement Framework’ to build customer references and generate incremental revenue through upsell opportunities
- Use ReadyTech’s CRM effectively to maintain customer contacts, meeting notes & actions, build pipeline and enter/maintain customer deals to provide regular pipeline/sales forecasts
- Attend and facilitate events
- conferences, seminars and other marketing events promoting ReadyTech’s software to customers
- Leverage ReadyTech marketing initiatives
- e.g. promote customer involvement in ReadyTech conferences, sharing ReadyTech posts on social media, promoting product webinars to customers, ensure customer contact database is up to date to maximise effectiveness of customer focused EDM campaigns
- High quality proposals
- ensure your customer quotes / proposals meet our quality standards and details are cross checked and approved to ensure accuracy of representation
- Achieve customer success KPIs
- e.g. low churn rate, solution adoption / value measures, customer satisfaction ratings, upsell target
**More about you**:
- Proven track record of customer success / account management and being able to upsell new products and services - we want to you achieve, if not exceed your Customer success KPI’s and associated On-Target-Earnings
- Strong customer service / customer success orientation and commitment to outstanding Customer service with high integrity
- Ambitious and motivated self-starter, driven and motivated by customer success
- Proven ability to quickly learn new concepts, technology and approaches
- Strong phone presence and experience in customer communication
- Ability to develop strong working relationships and influence with key stakeholders and decisions makers within customer organisations
- Strong verbal and written communication skills
- Ability to author ‘winning' and well-structured high-quality proposals based on a clear understanding of customer requirements and challenges
- Effective negotiation skills - establishing value and being able to negotiate win/win scenarios
- Ability to run multiple customer success plans and campaigns concurrently
- Effective prioritisation skills and initiative
**Why you should become a **ReadyTecher**:
- A day off for your birthday
- hip hip hooray
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Australia via the Ready Beans team
- Access to Sonder
- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Paid parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- Flu vaccinations
- And plenty of ReadyTech merch drops along the way
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single
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