Key Account Manager

3 weeks ago

Eagle Farm, Australia Cox Automotive Australia Full time

**About Cox Automotive**

Cox Automotive Australia is a subsidiary of Cox Automotive US, the world’s largest automotive services and technology provider. Our local team of almost 600 team members work with automotive manufacturers, as well as an array of automotive dealers and with the corporate and government fleet sector. Our brands in Australia & New Zealand include Manheim Auctions (passenger, industrial and salvage), Kelley Blue Book, Sell My Car, and digital retailing solutions including LeadDriver and Xtime.

Our parent company has ~30,000 team members on five continents and a family of trusted brands that operate across the globe. Cox Automotive is a subsidiary of Cox Enterprises Inc, a privately-owned, Atlanta-based company with $22 billion in annual revenue working in automotive, media and clean tech.

**The role**

Reporting to the Head of Key Accounts, this integral role involves leveraging our market leading digital and data products to develop relationships with our existing key clients. With the objective of retaining and expanding current business across the Dealer Network.

Working towards the long term success of Cox Automotive Australia, the Key Account Manager will also support the achievement of sales and revenue budgets, and identify growth opportunities for the business in the designated business segment.

**Responsibilities**:

- Work with the National Head of Key Accounts to prepare annual and longer-term business plans around Key Accounts and overall sales activities
- Develop and implement effective Key Performance Operating Metrics to enable and drive the strategic direction of the business
- Develop trusting relationships with a portfolio of major clients to ensure business retention and mitigate churn
- Ensure regular account reviews are conducted across key customer base and relayed back to the Head of Key Accounts
- Maintain agreed Service Level Agreements (SLA’s) with Key Accounts to maintain customer engagement, measured through customer surveys
- Drive the continued enhancement and execution of segment and account plans across allocated client base
- Establish strong relationships with key internal stakeholders such as Product Managers, Customer Success Executives etc.

**Skills & Experience**:

- Similar experience in a medium to large organisation or significant equivalent experience in the Automotive industry
- Strong communication & decision-making skills
- Ability to study, analyse, and interpret complex activities and/or information in order to improve new practices or develop new approaches
- Good working knowledge of Microsoft Word, Excel, and PowerPoint
- Skilled in negotiation and value-based selling
- Strong leadership and organisation skills
- Ability to balance multiple responsibilities while providing excellent customer service
- Experience with Automotive digital, data and CRM products, and an understanding of dealership operations will be highly regarded

**Our benefits?**
- Our team members have spoken, and we are officially certified as a **Great Place to Work**:

- We offer **on the job training** to ensure you are successful in the role and other **training and development** opportunities such as LinkedIn Learning, Pluralsight, Employee Resource Groups and many more
- Our **Benefits **offerings include Birthday Leave, Volunteering Leave, Service Awards, access to Reward and Recognition platform just to name a few
- **Employee Assistance Program (EAP)** - EAP is a professional service that is voluntary, confidential and free of charge to all team members and their immediate family members and dependents 24/7

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