Technical Delivery Lead

5 months ago


Brisbane, Australia Credit Union Australia Full time
Technical Delivery Lead

Great Southern Bank is seeking a new Technical Delivery Lead to join the Customer and Enterprise Platform team on a permanent full-time basis. As the Technical Delivery Lead you will manage the end-to-end technical delivery for a range of technology solutions including marketing technology platforms and our corporate website. You will work collaboratively with business partners to deliver innovative technology solutions to solve business and customer problems. You will manage a small team of discipline technical specialists creating a culture of exceptional service, teamwork, commitment to excellence, and a professional ethic that enables the achievement of organisational objectives.

You will have experience working across a diverse range of Martec solutions with experience in campaign management, web analytics, audience management and personalisation technologies. In the role, you will work closely with business and technology teams to use data to drive the efficient use of digital marketing budgets and provide relevant, personalised experiences across customer channels.

You will co-ordinate technology Release and Change management activities and work closely with business partners to deliver change initiatives. The role encompasses evaluating, planning, scheduling, and managing technology deliverables to ensure scope, quality, milestones, risks, and issues are maintained through the development life cycle. You will build and manage strong relationships with vendors to drive performance. In the role you will support the operational management of assigned platforms and lead Incident and Problem management.

What we’re looking for…

•Experience working in a lead role in a software delivery environment utilising a variety of methodologies.
•Extensive experience working with Martec solutions to activate data to drive personalised customer experiences and marketing campaigns. 
•Strong technical knowledge with the ability to communicate complex technical issues to business partners.
•Sound understanding of IT Service Management principles and practices.
•Strong written and verbal communications skills including facilitating workshops, building relationships, and interacting with key stakeholder across all levels of the organisation.
•Experience with vendor performance and relationship management.
•Ideally experience in the Financial Industry.


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