Account Technical Lead

1 week ago

Brisbane, Australia NRI Australia Full time

**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.**

**Role Purpose**:
As an Account Technical Lead, you will be responsible for leading technical resources within the delivery construct for one or more customers. This role involves managing a team of engineers and administrators, ensuring the configuration, installation, maintenance, and support of Information Technology infrastructure within the client’s environment. Additionally, you will act as the Technical Account Manager for the Service Delivery Manager.

**Key Accountabilities**: As an integral part of our team, you will:

- Utilize and comply with all relevant NRI methodologies, standards, processes & procedures.
- Maintain current levels of documentation as per contractual obligations.
- Meet your customers SLA’s and achieve your project and support deliverables.
- Manage the infrastructure health of your customer, including validating backups and performing daily checks.
- Ensure all interactions with Customers, NRI, and 3rd parties are supportive and professional.
- Perform performance management activities for technical staff on the customer account/s.
- Drive continual service improvements to increase technical efficiency and the quality of client services.
- Be available to accept escalations 24/7

**Account Technical Lead - Technology Disciplines**: In this role, you will:

- Provide leadership to a team of technical professionals across single or multiple technology disciplines.
- Be hands-on in delivering technically to clients SLA’s within your primary technical proficiency.
- Mentor delivery to security standards for design & implementation to the team and customer.

**Capabilities**:

- End User Computing
- Microsoft Intune for endpoint management, implementing policies for compliance and data protection.
- Knowledge of iPad, iPhone deployment, and upgrades via Intune with Windows management desirable.
- Operating System Deployment: Knowledge and expertise in Microsoft Deployment Toolkit (MDT) for efficient and standardized OS deployment.

**Leadership | Business Acumen | Cloud**:
Bring your leadership skills, business acumen, and cloud expertise to contribute to the success of our clients and enhance the capabilities of our team.

**How to Apply**:
**WHO ARE WE"?**

**Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.**

**We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.**

**We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re**
**powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.**

**Transformative digital solutions take the right team, making the right moves at the right time.**

**You’ve found yours with NRI**

**WHAT’S IN IT FOR YOU?**

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
- Unwavering focus on professional development
- Diverse & challenging project work
- Paid certifications
- Flexibility to juggle what’s important to you with work
- Committed health & wellbeing plan
- Competitive salary packages
- Corporate partnerships

**DIVERSITY & INCLUSION**

We value our collaborative culture and work together to support a variety of community organisations and social issues.

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