Team Lead, Technical Services

5 months ago

Brisbane, Australia Covetrus Full time

The Role

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best.

We are recruiting for the newly created position of Team Lead, Technical Services. Based at our Eight Mile Plains office and reporting to the Manager, Technical Services & Support, you will combine your technical expertise with leadership and project management skills to ensure the successful delivery of our Veterinary Practice Management Solutions to our vet clinic customers.

Your responsibilities will include
- Working closely with our technical services, support, customer success and Implementation teams around any technical consultation required on a customer project or task.
- Overseeing the technical services team to determine the best methodology to deliver complex technical projects or tasks and enhance mechanisms for continuous improvement.
- Providing mentorship, guidance, and support to the technical team members to ensure tasks are on schedule while fostering a collaborative work environment.
- Being actively involved in project planning, estimating timelines, and managing the technical aspects of project execution.
- Finding solutions towards resolution of technical challenges, issues or escalations arising from the Support team.
- Maintaining qualitative and quantitative data on team performance and reporting on a regular basis.

About You

Ideally you will display
- Relevant tertiary or Tafe qualifications in Information Technology, coupled with a demonstrated experience in technical helpdesk/desktop support.
- Demonstrated leadership experience in managing workloads, determining team priorities and developing individuals professionally.
- Technical skills in software and hardware infrastructure and the ability to troubleshoot escalated Level 2 and Level 3 technical support issues.
- Demonstrated experience working with a SaaS, subscription service model within a B2B market will be advantageous.
- Well-developed communication skills to communicate with a wide range of internal stakeholders as well as external customers.

Why Join Us?
- Generous discounts on our range of animal health food & enrichment products.
- Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
- Additional leave benefits - annual birthday leave, paid parental leave, & the option to purchase additional leave.
- Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations).
- Free 24/7 access to our Employee Assistance Program.
- Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards.
- Professional development through our Leadership Development & Emerging Leadership courses.
- Access to annual flu vaccinations.
- Annual volunteer days.
- Covetrus is an equal _
- opportunity/affirmative_
- action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._

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