Metering and Asset Management Lead

3 months ago

Frankston, Australia South East Water Corporation Full time

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
We're excited to be recruiting for this newly developed role within our Metering team. Reporting to the Metering Manager and working closely with the supportive and dynamic Digital Field Services team, the Metering and Asset Management Lead will implement effective asset management processes, practices and systems that contribute to the financial stability and efficiency of the organisation, ensuring that both mechanical and digital IoT devices are acquired and aligned with strategic goals.

In this role, your key areas of focus will be:

- Safeguarding the organisation's assets, optimising costs, and maintaining compliance with regulatory standards and policies, utilising your expertise and knowledge in metering (including IOT devices) and asset management.
- Working with relevant stakeholders and teams, you will oversee, manage and develop the Device Issues Management process including metering incidents in line with the Corporate Incident Management Framework.
- You will triage and monitor IOT device and analogue meter related issues and performance, undertaking root cause analysis, deriving and implementing processes to optimise risk and performance, lifecycle costs.
- You will contribute to the research, investigation and selection of new devices, reporting and issues management, complex metering cases, compliance programs, together with responding to requests regarding device performance and maintenance functions.

**Who are you?**:
With a background in asset management and experience in utility metering and IoT device management, you're well equipped to take on the challenge of this unique opportunity.
- Relevant tertiary qualification/s in engineering, technology, or a trade
- Demonstrated ability to read and interpret technical documents including legislation, standards, codes of practice and technical specifications
- A sound knowledge of standards, procedures and legislation applicable to customer water metering and/or IoT communications
- Ability to provide highly technical advice in relation to device management and the maintenance of the customer metering network
- IoT Device Management experience including issue investigation and rectification
- Knowledge of systems, data integration and processes to enable troubleshooting of device issues
- Strong communication skills with confidence to facilitate, influence and negotiate with multiple stakeholders in often complex situations
- Demonstrated analytical, judgement and resolution skills and have an investigative aptitude to follow a problem from its inception to solution
- Advanced MS Office Skills and high capability in utilising computer-based databases for data analysis, and retrieval
- Knowledge of utility operations would be advantageous as well experience in Incident Control and/or Metering Infrastructure is highly desirable.

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
- 15 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**:

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