Billing & Metering Lead

5 months ago

Frankston, Australia South East Water Corporation Full time

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage, and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
We’re looking for a Billing & Metering Lead to head up our team of billing specialists within our collaborative, experienced and innovative Digital Field Services team.

Reporting into the Metering Manager, the Billing & Metering Lead will have two primary focusses; the first is to ensure timely and accurate processing of analogue and digital billing, and secondly, to provide expertise and leadership to support the implementation of digital enhancements including managing the required change to enable a smooth transition.

In this role, you’ll work with our technical teams to implement efficiencies needed to enable the drive towards South East Water’s digital future. As we introduce digital metering to the business at scale, this role will be pivotal in helping to lead the change required for the team to move seamlessly into its new responsibilities.

**Who are you?**:
You’re a people person with leadership qualities that have been strengthened from your extensive water utility customer service or administration experience. Your prior experience in leading a team in a complex and changing environment will set you up for success in this role, as you lead and motivate the Billing & Metering team.

A sound understanding of both IoT and analogue meters, meter reading practices and procedures and associated requirements to enable effective and accurate billing is essential, as is knowledge of analogue and digital billing processes and metering systems.

You have strong communication skills and the ability to build strong relationships with internal and external stakeholders. Your demonstrated organisational and change management skills, partnered with your general knowledge of accounting principles and budget techniques allow you to manage projects effectively. Strong analytical skills and problem-solving skills will be essential for identifying improvement opportunities.

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
- 15 weeks paid parental leave for all parents and paid super on unpaid parental leave.
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.
- A competitive salary starting from $114,846 plus superannuation.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**:

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