Customer Contact Officer

3 weeks ago

Melbourne, Australia Shore Solutions Full time

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Do you want to enjoy coming to work every day?

If so, then we have the opportunity for you

Join an exciting new customer service project working with awesome people within a fun and supportive team environment at Acquire BPO.
- Come for a career, stay for the fun._

We are looking for passionate and experienced Customer Service Representatives to assist us with providing an exceptional customer experience for a leading health insurance provider

About the role
- Respond to general enquires
- Identifying correct departments to assist customers further
- Record customer interactions clearly
- Assisting customers with payments
- Assisting with customer account related issues
- Maintain accurate customer account information
- Handling large volume of calls daily

Skills and Experience
- Excellent in customer service
- Experience in a call centre environment
- Able to communicate with professionalism, across all support platforms.
- Demonstrate strong communication and computer skills
- Motivated to deliver and achieve Key Performance Indicator’s (KPI’s)
- Able to solve problems and work as part of a team
- Have well developed time management and organisational skills.
- Strong attention to detail
- Complaint-handling experience is an advantage
- Ability to build rapport quickly with different types of customers
- Excellent active listening skills

What We Offer
- Good salary
- Full Time Contract (38 hours per week Monday - Friday)
- Extensive Paid Training and on floor support
- Ongoing Training and Development
- Inclusive and Supportive work environment - Everyone is welcomed
- Fun & Rewarding Team Incentives
- Wellbeing and Support Program (EAP)
- CBD Location

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

  • Administration, Verification

    2 days ago

    North Melbourne, Victoria, Australia Chameleon Customer Contact Full time

    THE ROLEAs one of our Administration, Verification & Compliance Officers, reporting to our National Contact Centre Manager, you will be responsible for managing administration, inbound customer verification and compliance for our clients; including 2degrees, Energy Locals & iO Energy. Your duties including handling inbound calls, data entry using software,...

  • Customer Contact Officer

    4 weeks ago

    Melbourne, Australia HAYS Full time

    CUSTOMER CONTACT OFFICER | 24/7 HOTLINE | HYBRID ARRANGEMENTS | OFFICE LOCATION FRANKSTON **Your new company** In The Customer Contact team they thrive in a dynamic and lively environment, characterised by its fast pace. Their top priority is meeting the ever-changing demands of customers, which means our focus and tasks can shift frequently. We value...

  • Customer Contact Officer

    12 hours ago

    Melbourne, Australia HAYS Full time

    CUSTOMER CONTACT OFFICER | 24/7 HOTLINE | HYBRID ARRANGEMENTS | OFFICE LOCATION FRANKSTON **Your new company** In The Customer Contact team they thrive in a dynamic and lively environment, characterised by its fast pace. Their top priority is meeting the ever-changing demands of customers, which means our focus and tasks can shift frequently. We value...

  • Customer Contact Officer

    1 week ago

    Melbourne, Victoria, Australia Shore Solutions Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAre you ready to join an exciting new opportunity working with an awesome team at Acquire BPO? Do you looked forward to...

  • Customer Contact Officer

    3 weeks ago

    Melbourne, Australia Acquire BPO Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Do you want to work for one of Australia’s most well-known national sales and marketing companies? Acquire BPO is...

  • Customer Contact Officer

    1 week ago

    Melbourne, Victoria, Australia Acquire BPO Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAre you ready to join an exciting new opportunity working with an awesome team at Acquire BPO? Do you looked forward to...

  • Customer Contact Officer

    3 weeks ago

    Melbourne, Australia Shore Solutions Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Do you want to work for one of Australia’s most well-known national sales and marketing companies? Acquire BPO is...

  • Customer Contact Officer

    3 weeks ago

    Melbourne, Australia Acquire BPO Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Do you want to work for one of Australia’s most well-known national sales and marketing companies? Acquire BPO is...

  • Customer Contact Officer

    1 week ago

    Melbourne, Australia Acquire BPO Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Do you want to work for one of Australia’s most well-known national sales and marketing companies?- Acquire BPO is...

  • Customer Contact Officer

    1 week ago

    Melbourne, Victoria, Australia Acquire BPO Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldDo you want to work for one of Australia's most well-known national sales and marketing companies?Acquire BPO is an...

  • Customer Contact Officer

    1 week ago

    Melbourne, Victoria, Australia Shore Solutions Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldDo you want to work for one of Australia's most well-known national sales and marketing companies?Acquire BPO is an...

  • Customer Contact Officer

    1 week ago

    Melbourne, Victoria, Australia Acquire BPO Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldDo you want to work for one of Australia's most well-known national sales and marketing companies?Acquire BPO is an...

  • Customer Contact Officer

    1 week ago

    Melbourne, Victoria, Australia ABPOAPL Acquire BPO Australia Pty. Ltd. Full time

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldDo you want to work for one of Australia's most well-known national sales and marketing companies?Acquire BPO is an...

  • Customer Contact Officer

    4 weeks ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Seeking experienced contact centre professionals to work in a 24/7 call centre handling inbound calls **Your new company** In The Customer Contact team they thrive in a dynamic and lively environment, characterised by its fast pace. Their top priority is meeting the ever-changing demands of customers, which means our focus and tasks can shift frequently....

  • Customer Contact Officer

    12 hours ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Seeking experienced contact centre professionals to work in a 24/7 call centre handling inbound calls **Your new company** In The Customer Contact team they thrive in a dynamic and lively environment, characterised by its fast pace. Their top priority is meeting the ever-changing demands of customers, which means our focus and tasks can shift frequently....

  • Customer Contact Systems Officer

    2 months ago

    Melbourne, Australia City of Melbourne Full time

    **Full time, Permanent opportunity**: - **$97,080 plus 11% Superannuation** **We are the City of Melbourne, a City of possibility and place to be bold and inspirational.** We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create...

  • Customer Contact Systems Officer

    1 week ago

    Melbourne, Victoria, Australia City of Melbourne Full time

    Full time, Permanent opportunity:- $97,080 plus 11% SuperannuationWe are the City of Melbourne, a City of possibility and place to be bold and inspirational.We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for...

  • Customer Contact Officer 1

    4 weeks ago

    Melbourne, Australia Acquire BPO Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We are looking for experienced Inbound sales agents to join our existing A team! Sales or customer service...

  • Customer Contact Officer 1

    1 week ago

    Melbourne, Australia Shore Solutions Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We are looking for experienced Inbound sales agents to join our existing A team! Sales or customer service...

  • Customer Contact Officer

    3 weeks ago

    Melbourne, Australia Serco Full time

    **Work options**: Hybrid Hybrid work from home opportunities available. Must attend site for training period. Training is Full time 9am to 5pm Monday to Friday. Multiple opportunities available including Full time, Part time and Casual roles. - Hybrid working opportunities,1 in-office day required per fortnight - Full-time rewarding role in a purpose...